Online Customer Service Agent
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Glostrup
Online Customer Service Agent
Samsøe Samsøe is looking for a service-minded Customer Care Agent who will become an important part of our B2C Customer Care team located at our warehouse in Glostrup. The position is full-time, starting as soon as possible. You will have plenty of opportunities to use your communication and service skills and gain experience within a growing international fashion brand. You will be collaborating closely with other departments such as E-commerce, Logistics, Return department, etc.
Responsibilities:
Your profile:
We offer you:
We are committed to creating a diverse environment and encourage anyone to apply for the position, regardless of national origin, color, religion, gender identity or expression, sexual orientation, genetics, disability, or age.
If you can identify yourself with our concept and ambitions, we look forward to receiving your application. Please apply through the link to the right
If you have any questions regarding the position, please reach out to Josefine Vogel at [email protected].
WHO ARE WE?
Our story, brand & vision
Samsøe Samsøe is an international brand rooted in Scandinavian simplicity. With a nod to its Scandinavian heritage, Samsøe Samsøe is defined by a wearable aesthetic that combines the utilitarian energy of Copenhagen street style with a quintessentially Scandinavian spirit. Collections transcend trends, drawing on Denmark’s renowned design tradition, resulting in minimalist, affordable, and accessible fashion with a clear Nordic look. Samsøe Samsøe is currently sold in over 40 of our own stores and more than 1500 retail spaces across 27 countries, as well as online.
Kundeservice · · · --
Samsøe Samsøe is looking for a service-minded Customer Care Agent who will become an important part of our B2C Customer Care team located at our warehouse in Glostrup. The position is full-time, starting as soon as possible. You will have plenty of opportunities to use your communication and service skills and gain experience within a growing international fashion brand. You will be collaborating closely with other departments such as E-commerce, Logistics, Return department, etc.
Responsibilities:
- Ensure perfect customer service across all channels (e-mail, phone, live chat, social media, etc.)
- Assist customers with order placement, product inquiries, sizing guidance, and after-sales support
- Handling of customer and carrier claims
- Handling of credit notes
- Observe and report issues back to relevant departments
- Backoffice/ad-hoc tasks and support the B2B Customer Service
- Assist with handling of OMNI channel
Your profile:
- Passion for apparel/clothing and customers' shopping behaviour.
- Self-starter and results-driven.
- Positive, extrovert, and service-minded.
- Excellent communication skills both verbally and in writing
- Fluent in Danish and English both verbally and in writing
- Very familiar with OMNI channels
- Language skills in Swedish, Norwegian, French, and German is a plus
- Good time management and multi-tasking skills
- Experience in a fast-paced service or retail environment
- Proficiency in using customer service software, CRM systems, ERP systems, POS, and Microsoft Office applications is a plus
- Living in Denmark (Sjælland) as working onsite is required
We offer you:
- Experience with service and communication within a fast-growing international fashion company
- An exciting and busy workplace with a strong and supportive team of colleagues
- Good opportunities to influence the processes you work with, as well as to work in depth with cases.
- Employee discounts
We are committed to creating a diverse environment and encourage anyone to apply for the position, regardless of national origin, color, religion, gender identity or expression, sexual orientation, genetics, disability, or age.
If you can identify yourself with our concept and ambitions, we look forward to receiving your application. Please apply through the link to the right
If you have any questions regarding the position, please reach out to Josefine Vogel at [email protected].
WHO ARE WE?
Our story, brand & vision
Samsøe Samsøe is an international brand rooted in Scandinavian simplicity. With a nod to its Scandinavian heritage, Samsøe Samsøe is defined by a wearable aesthetic that combines the utilitarian energy of Copenhagen street style with a quintessentially Scandinavian spirit. Collections transcend trends, drawing on Denmark’s renowned design tradition, resulting in minimalist, affordable, and accessible fashion with a clear Nordic look. Samsøe Samsøe is currently sold in over 40 of our own stores and more than 1500 retail spaces across 27 countries, as well as online.
Kundeservice · · · --
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Glostrup.
Jobbet er oprettet på vores service den 7.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Glostrup
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Statistik over udbudte jobs som kundeservicemedarbejdere i Glostrup
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Glostrup over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Glostrup over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 24. december 2024 | 2 |
| 23. december 2024 | 2 |
| 22. december 2024 | 2 |
| 21. december 2024 | 2 |
| 20. december 2024 | 2 |
| 19. december 2024 | 2 |
| 18. december 2024 | 1 |
| 17. december 2024 | 1 |
| 16. december 2024 | 1 |