Sales Support & Customer Service Assistant - Copenhagen
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Hellerup
- to ensure world class support to all MINI A TUREs customers across all sales channels
MINI A TURE is a leading B Corp certified outerwear brand that dresses kids aged 0-12 for everyday adventures in any kind of weather. MINI A TURE was founded 20 years ago and has since the beginning wanted to make a difference. The company feels strongly responsible for the future generations and strives to protect nature and its resources in the production and sales of 2 annual collections. The award-winning brand is internationally known for an exquisite quality, beautiful and functional designs made from recycled materials. MINI A TURE is looking for a Sales Support & Customer Service Assistant to join our team at the headquarters in Hellerup. You will work closely together with the CCO and Head of Marketing & Ecommerce, as well as other internal teams within the organization.
Key responsibilities
Sales Support
Consumer Customer Service
Other tasks
Qualifications
Your Application
UnikRecruitment assists MINI A TURE with the recruitment process. No knowledge of the identity of the candidate will be given to MINI A TURE without his or her prior acceptance. We look forward to receiving your application and CV for this job in English language.
Kilde: Jobnet.dk
MINI A TURE is a leading B Corp certified outerwear brand that dresses kids aged 0-12 for everyday adventures in any kind of weather. MINI A TURE was founded 20 years ago and has since the beginning wanted to make a difference. The company feels strongly responsible for the future generations and strives to protect nature and its resources in the production and sales of 2 annual collections. The award-winning brand is internationally known for an exquisite quality, beautiful and functional designs made from recycled materials. MINI A TURE is looking for a Sales Support & Customer Service Assistant to join our team at the headquarters in Hellerup. You will work closely together with the CCO and Head of Marketing & Ecommerce, as well as other internal teams within the organization.
Key responsibilities
Sales Support
- Daily maintenance of B2B portals (agent portal and B2B Webshop).
- Wholesale order placement and movements after closure of collection sales.
- Prepare and follow up on customer datafiles.
- Write sales texts and other product information.
- Produce and send out BTB news mails.
- Provide wholesale customers with the necessary information regarding products, deliveries, and payments.
- Collect various statistics on a continuous basis and per request across BTB and BTC sales channels.
- Ad hoc tasks related to sales support.
Consumer Customer Service
- Process returns, claims, etc. including conflict management.
- Daily Webshop order-flow follow up.
- Ensure a high level of support to all MINI A TUREs consumers across all channels, incl. email, Facebook, Instagram, and phone.
- Provide consumers with the necessary information regarding products, deliveries, payments etc.
- Ad hoc tasks related to consumer customer service.
Other tasks
- Sample management, to and from customers, photographers, press/influencers etc.
- Management of office send outs and parcels.
- Show room maintenance, steaming of collections etc.
- Ad hoc tasks in the office.
Qualifications
- Experience from a similar position is necessary.
- Naturally service-, support-, and detail oriented.
- Fluent in both English and Danish. Other languages would be an advantage.
- Commercial mind set.
- Ability to organize multiple projects at a time and work independently.
- Providing work at an efficient level without compromising quality.
- Superuser in Microsoft office, especially Excel and PowerPoint.
- Knowledge of Navision or TRIMIT is an advantage.
Your Application
UnikRecruitment assists MINI A TURE with the recruitment process. No knowledge of the identity of the candidate will be given to MINI A TURE without his or her prior acceptance. We look forward to receiving your application and CV for this job in English language.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Hellerup.
Jobbet er oprettet på vores service den 4.10.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Hellerup
- Mandag den 29. november 2021
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Statistik over udbudte jobs som kundeservicemedarbejdere i Hellerup
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