Customer Success Manager for our Oslo office - RISMA Systems A/S
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Herlev
RISMA is looking for a new Norwegian member to our Customer Success team of dedicated, ambitious, and accommodating colleagues. In this role you will plan customer onboarding and secure successful implementation of our grc-software with primarily Norwegian companies and authorities, but you will also be an important part of the day-to-day support and development of our customer relation. The Customer Success Team is a cornerstone in our commercial success, and we work hard to foster long-term strategic relationships with our customers and ensure they realize full value from their investments. We engage broadly across organizations, advise customers on best practices, address unique customer issues, and provide guidance on support escalations and general customer interaction.
RISMA is currently scaling our business in Scandinavia, so you will join the company at a very exciting time, characterized by a lot of strategic initiatives that will take our business to the next level. We guarantee great opportunities for both personal and professional development.
Responsibilities:
Qualifications:
To succeed in this role, you must be solution oriented, outgoing, and not afraid of taking responsibility. A sense of humor is also one of the fundamentals. You must be motivated by being a part of a smaller local office in an established growth company, where you have an important role to play when it comes to creating great results today, tomorrow, in the years to come. Your efforts will matter.
Interested?
If you want to know more about the job, please contact Gitte Barsøe Pedersen at [email protected], or at (+45) 53 54 15 66.
Apply for the position here.
About the company:
RISMA is a fast-growing GRC (Governance, risk, and compliance) software company and our purpose is to support our customers with a platform that helps them easily track, monitor, and manage all GRC activities. We have a flexible design that helps our customers adapt to their ever-changing compliance needs, ensuring that they are continuously up to date with internal and regulatory standards. Our platform creates synergy between governance, risk, and compliance, delivering business intelligence supports effective decision-making. The intuitive interface helps bringing simplicity into everyday work with compliance and helps facilitate collaboration across the organization - creating the best foundation to BUILD A COMPLIANCE CULTURE. We are 30 employees located in Denmark, Norway, Sweden, and Ukraine. Read more about RISMA at www.rismasystems.com.
Kilde: Jobnet.dk
RISMA is currently scaling our business in Scandinavia, so you will join the company at a very exciting time, characterized by a lot of strategic initiatives that will take our business to the next level. We guarantee great opportunities for both personal and professional development.
Responsibilities:
- Taking ownership of the customer experience in RISMA
- Configuring customer solutions
- Managing customer onboarding projects
- Training customers to maximize their success with the RISMA Systems software
- Conducting daily customer support
- Identifying up- and cross-selling opportunities
- Participating in sales meetings and demonstrating RISMA’s software to potential customers
- Conducting on site and virtual meetings, trainings, workshops, and knowledge transfer sessions
- Gathering customer input and requirements and making sure they are communicated through the dedicated internal channels
- Making sure all deliverables to our customers are handled and completed, both technically, creatively, and compassionately
Qualifications:
- BA or master’s degree
- Preferably a couple of years’ experiences from a consultant or support position in a SaaS company, or a newly graduated candidate with the right background
- Native level Norwegian and excellent English language skills
- Excellent communication and presentation skills, both oral and written
- Interest in software and digital transformation in organizations
- Trustworthy and passionate about building and maintaining great customer relationships
- Business acumen and good understanding of different verticals
- Strategic mindset and good understanding of decision-making processes
- Good teaching skills
- Structured approach and self-driven
- Experienced user of Microsoft Office
- Experience with service and CRM software
- Knowledge about risk and compliance-areas (ie. GDPR, IT-security, ISO-standards or ESG) is considered a big advantage
To succeed in this role, you must be solution oriented, outgoing, and not afraid of taking responsibility. A sense of humor is also one of the fundamentals. You must be motivated by being a part of a smaller local office in an established growth company, where you have an important role to play when it comes to creating great results today, tomorrow, in the years to come. Your efforts will matter.
Interested?
If you want to know more about the job, please contact Gitte Barsøe Pedersen at [email protected], or at (+45) 53 54 15 66.
Apply for the position here.
About the company:
RISMA is a fast-growing GRC (Governance, risk, and compliance) software company and our purpose is to support our customers with a platform that helps them easily track, monitor, and manage all GRC activities. We have a flexible design that helps our customers adapt to their ever-changing compliance needs, ensuring that they are continuously up to date with internal and regulatory standards. Our platform creates synergy between governance, risk, and compliance, delivering business intelligence supports effective decision-making. The intuitive interface helps bringing simplicity into everyday work with compliance and helps facilitate collaboration across the organization - creating the best foundation to BUILD A COMPLIANCE CULTURE. We are 30 employees located in Denmark, Norway, Sweden, and Ukraine. Read more about RISMA at www.rismasystems.com.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Herlev.
Jobbet er oprettet på vores service den 7.7.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Herlev
- Fredag den 20. august 2021
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Statistik over udbudte kundeservicemedarbejdere i Herlev over tid
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