customer experience specialist
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Hillerød
On behalf of Mölnlycke, a world-leading company for medical products and solutions, we are looking for a service-minded Customer Experience Specialist.
In this role, you will be taking ownership of the Order to Invoice processes to ensure compliance and sustainability. You will actively listen to customers’ needs and proactively promote existing offers and services. You will also collect customer insights to develop product and service offering. In addition, you will be engaging proactively with local sales and support functions as well as other internal/external organizations in order to secure appropriate support to achieve customer satisfaction. You will be the first and main contact person for all customer interactions ensuring professional and seamless communication.
Your task is to contribute to the Customer Experience Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation:
• Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up on enquiries and post-sales
• Provide a proactive and personalized customer relationship for the company’s offerings and services
• Drive issue resolution through internal and external stakeholder coordination
• Handle the order-to-invoice activities to provide the best customer experience
• Track and trace customers deliveries from order registration to delivery
• Receive and process delivery and invoicing complaints
• Follow logistic issues and supply coordination
• Coordinate activities with QA and logistics department in organizing returns with the customer in case of product quality issue
• Great communications skills
• Service-minded and detail-oriented
• Basic business finance acumen
• Stakeholder and relationship management
• Entrepreneurial and business mindset
• Solution-oriented
• Team player
• Preferably, bachelor's degree and/or Customer Service experience in an international commercial environment
• Experience with customer interactions
• Knowledge and understanding of order-to-invoice processes
• Digitally savvy
• Microsoft suite and SAP
• Fluent in Danish and English, written and orally
• Knowledge of Norwegian is an asset
• A unique opportunity to be a part of an international and well-known company
• Dedicated and highly skilled colleagues
• A challenging job with the possibility of professional development
• Good work environment
If you have any questions regarding this position, please don’t hesitate to contact Lone Clark at +45 30173415.
All enquiries will be handled confidentially, and we conduct interviews on an ongoing basis.
At Randstad, we support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward.
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
In this role, you will be taking ownership of the Order to Invoice processes to ensure compliance and sustainability. You will actively listen to customers’ needs and proactively promote existing offers and services. You will also collect customer insights to develop product and service offering. In addition, you will be engaging proactively with local sales and support functions as well as other internal/external organizations in order to secure appropriate support to achieve customer satisfaction. You will be the first and main contact person for all customer interactions ensuring professional and seamless communication.
main responsibilities:
Your task is to contribute to the Customer Experience Team to deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation:
• Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up on enquiries and post-sales
• Provide a proactive and personalized customer relationship for the company’s offerings and services
• Drive issue resolution through internal and external stakeholder coordination
• Handle the order-to-invoice activities to provide the best customer experience
• Track and trace customers deliveries from order registration to delivery
• Receive and process delivery and invoicing complaints
• Follow logistic issues and supply coordination
• Coordinate activities with QA and logistics department in organizing returns with the customer in case of product quality issue
competencies:
• Great communications skills
• Service-minded and detail-oriented
• Basic business finance acumen
• Stakeholder and relationship management
• Entrepreneurial and business mindset
• Solution-oriented
• Team player
requirements:
• Preferably, bachelor's degree and/or Customer Service experience in an international commercial environment
• Experience with customer interactions
• Knowledge and understanding of order-to-invoice processes
• Digitally savvy
• Microsoft suite and SAP
• Fluent in Danish and English, written and orally
• Knowledge of Norwegian is an asset
we offer:
• A unique opportunity to be a part of an international and well-known company
• Dedicated and highly skilled colleagues
• A challenging job with the possibility of professional development
• Good work environment
apply today
If you have any questions regarding this position, please don’t hesitate to contact Lone Clark at +45 30173415.
All enquiries will be handled confidentially, and we conduct interviews on an ongoing basis.
about Randstad:
At Randstad, we support people and organizations in realizing their true potential. We do this by combining the power of today’s technology with our passion for people. We call it Human Forward.
Randstad DK is part of the international Randstad Group, which is the global leader in HR services. With more than 4,700 offices in 38 countries, we are providing work to more than 650,000 people every day.
In Denmark, we are among the leading temp and recruitment agencies with branches in Copenhagen, Aarhus, Aalborg and Kolding. A position we have achieved due to our expertise in matching qualified candidates with the right job opportunities.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Hillerød.
Jobbet er oprettet på vores service den 3.1.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Hillerød
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