Customer Advisor - Italian speaking
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Hinnerup
Customer Advisor - Italian speaking
We are missing a passionate customer advisor for our action sport web shop
Do you like action sport? Do you have native Italian language skills? Do you like working with people? If you can say yes to these three, you might be the new colleague we are looking for.
SkatePro is a Danish action sports e-commerce company based just outside of Aarhus, Denmark, and we sell all kinds of equipment for skate, ski, BMX, surf and much more. Our mission is to ensure everybody who wants to explore the passion within action sport has the means to do so. We give honest advice, so our customer gets exactly what they need instead of, what we think sells best. The customer having a good time with our products is our main focus.
Italy is a growing market with a lot of skaters, so we are currently looking for a passionate Italian-speaking colleague to join our Customer Connection Team, where you will help guide our customers from Italy to get the product they need to explore their passion.
YOUR PROFILE
- You have experience with some of our products and a natural interest in the environment they are used in
- You are open-minded, positive and good with people
- You like helping and guiding others
- You can navigate in an ever-changing environment and gather the knowledge you need to help our customers
- You are speaking Italian at native level, both in writing and oral
- You thrive in an informal environment and open office
- You are flexible and open to support other departments for a short period in peaks if needed
- You master English as a second language in writing and oral
YOUR TASKS
- Help maintain our good reputation in the Italian market
- Interact with all kinds of customers over phone, chat and e-mail
- Help our customers getting the info and advice they need to go skate/cruise/ride/surf
- Help our marketing guys making sure our Italian texts have good SEO
- Making sure our customers have the feeling they are getting the best customer service in the world
- Translate texts from English to Italian to our website
- Support our English-speaking markets
WE OFFER
- A chill environment, where we like cracking bad jokes at the coffee machine
- Help with all the practical stuff if you move from another country (place to live, CPR number, tax card, good people around you)
- An office where you get to work with happy and awesome people from all over Europe, therefore working remote is not an option
- A good insight into how to run a successful web shop
- A possibility to have a major impact on how our customer views us and how you solve their questions
- 37 hours of work per week
- Work location at our office in Denmark
- Starting date is as soon as possible
It’s a big plus if you have experience with retail from a previous job, but not a must. Your biggest asset is your natural interest in our products, which helps you connect with our customers and build some good and positive relations. We are an international company and all internal communication is in English, so a good understanding of this language is important.
The work is executed at our headquarters in Søften, just north of Aarhus. Here you will be part of a dynamic and energetic team with various cultural and educational backgrounds. Common for us all is that we strive to give the customer the best experience possible by being in touch with us.
Does this sound like something you can identify yourself with, then send your application to [email protected] with the headline “Customer Advisor Italian market”. We will invite for interviews on an ongoing basis.
If you have any questions, please send them to [email protected].
We are looking forward to receiving your application!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Hinnerup.
Jobbet er oprettet på vores service den 1.2.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Hinnerup
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