German-speaking Customer Supporter
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Horsens
Over the past 14 years, Trendhim has designed and sold men’s accessories to help men tell their stories all over the globe. As part of that scalable success, we need a customer supporter for our world-class Customer Support Team composed of motivated and talented problem solvers. If that sounds like you… Read On!
We’re searching for a customer supporter with first-hand knowledge of the German culture to bring their native-level communication skills and creative issue resolution skills to our growing 5-person in-house team. You’ll work alongside 25+ external freelancers and help serve 100,000+ daily visitors in over 25 markets.
During 2021, we’ll migrate to new software and move to an even bigger office/warehouse to accommodate Trendhim’s massive growth. As our new UK Customer Supporter, you’ll shape your role and set the mark for how we evolve.
About the role
Customer Support is critical to the success of Trendhim.
You’ll coordinate the frontline staff that supports our German-speaking markets to troubleshoot, problem-solve, and exceed expectations. No matter what the channel, we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all... kind. And we do it all at scale.
Your responsibilities
Who you are
We’re looking for a kind, generous and engaged person who knows the world of customer support and want to reach the next level with us.
Meet Trendhim
Trendhim designs accessories for men and sells directly to consumers online. With 6,000 products and a thriving design department for our house labels, we help customers in 28 countries and 18 languages. In the last 5 years, we've grown from 3 to 60 employees and were nominated the 10th fastest growing company in Denmark in 2017. Everything is run from our office and warehouse in Horsens, Denmark.
Read more about our vision, DNA, history and culture here: https://career.trendhim.com/our-dna
Hear why we want to help men tell their stories here: https://www.trendhim.co.uk/lp/353/the-story-that-started-it-all
Why should you want to work at Trendhim?
Apply and tell us:
Kilde: Jobnet.dk
We’re searching for a customer supporter with first-hand knowledge of the German culture to bring their native-level communication skills and creative issue resolution skills to our growing 5-person in-house team. You’ll work alongside 25+ external freelancers and help serve 100,000+ daily visitors in over 25 markets.
During 2021, we’ll migrate to new software and move to an even bigger office/warehouse to accommodate Trendhim’s massive growth. As our new UK Customer Supporter, you’ll shape your role and set the mark for how we evolve.
About the role
Customer Support is critical to the success of Trendhim.
You’ll coordinate the frontline staff that supports our German-speaking markets to troubleshoot, problem-solve, and exceed expectations. No matter what the channel, we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all... kind. And we do it all at scale.
Your responsibilities
- Provide customer service in German by phone, mail, chat, etc.
- Coordinate and monitor the daily operations of a team of freelance supporters.
- Assist freelance supporters, train new hires and drive engagement and motivation in your team.
- Identify and implement improvements to enhance efficiency and quality.
- Be an active part of projects that strengthen the foundation of our team and improve support quality across it.
Who you are
We’re looking for a kind, generous and engaged person who knows the world of customer support and want to reach the next level with us.
- You speak German fluently - and you speak, write and understand Danish and English.
- You have experience with customer service or customer support.
- You’re an excellent communicator. You can talk, you have humor… and you can relate and care for people.
- You have strong time management, organisational and technical skills.
- You’re excited to be in a growing organisation, to learn, develop and to be part of making the road as we go.
Meet Trendhim
Trendhim designs accessories for men and sells directly to consumers online. With 6,000 products and a thriving design department for our house labels, we help customers in 28 countries and 18 languages. In the last 5 years, we've grown from 3 to 60 employees and were nominated the 10th fastest growing company in Denmark in 2017. Everything is run from our office and warehouse in Horsens, Denmark.
Read more about our vision, DNA, history and culture here: https://career.trendhim.com/our-dna
Hear why we want to help men tell their stories here: https://www.trendhim.co.uk/lp/353/the-story-that-started-it-all
Why should you want to work at Trendhim?
- Skill development. You’ll have the opportunity to develop your skills alongside coworkers you can learn from, and who want to learn from you.
- Work-life balance. We know your time is valuable. Carve out what you need for friends and family.
- The right tools. Do you work best with a mouse in each hand or do you swear by seeing everything on a 49" ultra-wide monitor? Whatever you need, you’ll get it.
- All the caffeine you need. Whether it’s coffee, tea or energy drinks, we'll make sure you stay hydrated. And snacks, lunch and way too much cake will make sure you don’t go home hungry.
- 60% employee discount. Your gift-giving game just got that much better.
Apply and tell us:
- How you'd go about this task.
- Why you'd love to take it on and join the team.
- Why you believe that you'd own it. (Hint: We love reflections, cases, numbers and portfolios.)
- What's your biggest professional fear and dream.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Horsens.
Jobbet er oprettet på vores service den 30.4.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Horsens
- Mandag den 17. maj 2021
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