Implementation Analyst
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København K
Copenhagen, Full-Time
Are you customer focused, results driven and detail oriented? Does working in a collaborative environment excite you? Then a role on our newly created implementation team is perfect for you.
As an Implementation Analyst, you will assist customers in the configuration, integration, and deployment of Siteimprove solutions. Keeping our customers successful and thriving is paramount to our business. From the client kickoff call to the final stages of production you will be an integral part in getting Siteimprove’s customers off to the right start.
The ideal candidate will be:
Essential Functions
What We Require of You
What We'll Love About You
What You'll Love About Us
Siteimprove is a people-centric software company that was founded in 2003 in Copenhagen, Denmark, and has since expanded around the world. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto. With more than 500 employees working in 14 markets, we pride ourselves on having a truly global, yet truly local approach.
Siteimprove is driven by the desire to simplify website management and make the internet a better place. In fact, our company mission is to make the web better for all. We’ve helped more than 7,000 organizations transform the way they manage their websites, making the web more inclusive in the process.
We also offer amazing perks!
Contact
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy
Are you customer focused, results driven and detail oriented? Does working in a collaborative environment excite you? Then a role on our newly created implementation team is perfect for you.
As an Implementation Analyst, you will assist customers in the configuration, integration, and deployment of Siteimprove solutions. Keeping our customers successful and thriving is paramount to our business. From the client kickoff call to the final stages of production you will be an integral part in getting Siteimprove’s customers off to the right start.
The ideal candidate will be:
- Adaptable multitasker who can independently prioritize multiple complex projects and adjust to accommodate unexpected changes.
- Sophisticated communicator who bring professionalism, credibility and engagement to every interaction and who can translate technical terminology into easy-to-understand language.
- Detail-oriented analyst with an eye for the smallest details and a talent for flawless execution.
- Influential team player who excel at building relationships with internal and external stakeholders.
- Technically curious learner who constantly seek new information to stay relevant and prepared for solution enhancements and operational process changes to adjust for customer needs.
Essential Functions
- Develop a thorough understanding and knowledge of all aspects of Siteimprove solutions.
- Work with Customer Success, Sales, Marketing and Product to understand new product offerings and ensure all effective roll out and adoption of all Siteimprove solutions.
- Work closely with project sponsor and stakeholders in delivering project goals and objectives.
- Verify all associated products and services are configured for each solution.
- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
- Ensure the prime objective of “delivering moments of wow to our customers” is always met.
- Coordinate and conduct user training.
- Recommend product enhancements and new product opportunities to the Product Management team.
- Concurrently work on multiple customer implementation engagements.
- Ability to objectively look at processes and make recommendations based on changing business needs.
- Work across multiple time zones.
- 10+% travel may be required and may require working outside of hours.
- Performs other related duties as assigned.
What We Require of You
- Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
- 2+ years’ experience as an Implementation Analyst, Implementation Consultant, or similar role, preferably with SaaS product(s).
- Valid Passport.
What We'll Love About You
- Exceptional interpersonal skills; strong listening skills and being able to be the customer's best friend and advocate.
- Excellent verbal and written communication skills and a commitment to collaborate with customers and team members.
- Ability to diagnose problems, think-quickly on your feet, problem-solve, and communicate eloquently.
- History of being a compassionate problem solver with excellent communication skills, and a strong passion for user experience and customer happiness!
- High level of, attention to detail, time management and follow through, organizational and planning skills.
- Self-starter with demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks.
- Proven track record of delivering measurable results.
- Ability to multi-task and adapt to a fast-paced environment.
- Experience in digital marketing and Customer success.
- Knowledge of and/or experience with a CRM tool.
- High level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics.
- Software-as-a-Service (SaaS) experience with Customer service.
- Experience with screen share software.
- Familiarity with HTML or web content management a plus.
What You'll Love About Us
Siteimprove is a people-centric software company that was founded in 2003 in Copenhagen, Denmark, and has since expanded around the world. In addition to our Minneapolis office and corporate headquarters in Copenhagen, we have offices in London, Berlin, Vienna, Amsterdam, Oslo, Sydney and Toronto. With more than 500 employees working in 14 markets, we pride ourselves on having a truly global, yet truly local approach.
Siteimprove is driven by the desire to simplify website management and make the internet a better place. In fact, our company mission is to make the web better for all. We’ve helped more than 7,000 organizations transform the way they manage their websites, making the web more inclusive in the process.
We also offer amazing perks!
- Great and Inspiring Company Culture. We are passionate, innovative and people-centric. We’re consistently named as a great place to work across the globe.
- Amazing Kitchen Staff. Our celebrity head chef and his kitchen staff cook delicious lunch for us every day. There’s always cake on Fridays and on special occasions and celebrations (which, luckily, is quite often). Naturally, we offer free coffee, free sodas and free fruit ad libitum, plus there’s opportunity to buy food to take home at extremely reasonable prices.
- Outstanding Office Location. We are located in the heart of Copenhagen in a beautiful building sometimes referred to as “the Palace” by our employees.
- Own Friday Bar & Beer Brewery!We brew our own beer, and on the top floor, we have our very own Friday Bar with quality beverages (also the stuff that we brew…). In the summer, we may take the party to our cozy courtyard for barbecuing in the sun.
- Corporate Social Responsibility. We do various activities to be a good corporate citizen, and we are very proud to be a socially responsible company, internally and externally.
Contact
Siteimprove is a global corporation and has developed data practices designed to assure your personally-identifiable information is appropriately protected. Please note that personal information may be transferred, accessed and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at Siteimprove.com/privacy
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 6.1.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København K
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