Customer Support Specialist for a new music streaming service
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København K
Customer Support Specialist for a new music streaming service
Please follow us on https://www.instagram.com/moodagentmusic
Please follow us on https://www.facebook.com/moodagent
Please follow us on https://www.linkedin.com/company/moodagent
Customer Support Specialist for a new music streaming service
We’re looking for the person who does not just see Customer Support as just another job, rather a career choice with opportunities for growth. Customer Support is not only interaction with the customer, but also interaction with everything that makes the Moodagent platform.
The role of the Customer Support Specialist is to organize, create and disseminate through all relevant channels and to be the touchpoint across different departments within the organization.
As a Customer Support Specialist, you are the expert in the use of solutions and know every corner of the Moodagent platform; if something breaks you know the right department to handle the issue. The Support team ensures that both the user and the organization benefit from Moodagent.
Responsibilities
- Respond to customer queries in a timely and accurate manner, email or chat and follow up to ensure that issues have been resolved.
- Share effective solutions with the team to ensure higher quality support.
- Report issues with the product.
- Continuously update our guides with content as the product grows to inform customers about new features, functionalities and changes to the app landscape.
- Monitor customer complaints on social media & in the application marketplace and reach out to provide assistance if needed.
- Share customer insights with our Product, Sales and Marketing teams to assist with further development of the product.
- Assist with onboarding new customers.
- Implementation of new support related systems and solutions.
Requirements
- Experience with Customer Support.
- Experience with Customer Support tools is essential, we use Zendesk, Instabug, Atlassian, Slack and more.
- Experience with subscription management.
- You're familiar with the current user rights legislation in your region.
- Excellent communication and problem-solving skills
- Ability to multitask
- Fluency in English is a must.
- Other language proficiencies are a plus.
- Patience when handling tough cases
- Curiosity and eagerness to learn.
- Familiarity with the Music industry is a plus.
About us
We have the world’s best music recommendation and discovery tech, and we’re taking steps for a major entry into the consumer market.
We juggle our work with a lot of fun stuff: music, big data, microservices, cloud computing, AI & machine learning, massively scalable systems, apps, web and an ever-flowing stream of intricate challenges that make these things come together as a whole.
We have an informal tone, occasional fun on Fridays, and a shared passion for music.
Where
Moodagent DK
When
November
The recruitment process
The recruitment process is easy!
This means that you do NOT have to produce a time-consuming written application. Simply answer the detailed questions, which you can find by clicking on GO. It usually takes just 10-15 minutes to apply for a job - and you’ll know, shortly thereafter, if you have the opportunity to go forward.
Press "GO" now. It's quick and easy!
Enjoy!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 27.10.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København K
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