Customer Support Specialist
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København K
Hi there! We’re Driversnote, a SaaS company based in the heart of the Copenhagen startup scene. We take pride in helping more than 900,000 users worldwide keep a mileage logbook. No one likes to do mileage documentation - so we try to remove this tedious work and make our customers’ work life simpler by saving them time and money.
The opportunity
We’re full speed ahead building out our services across different countries. We have a lot of work ahead of us and are therefore in need of a talented and friendly customer supporter and communicator. We’re currently growing our team so you’ll get the chance to become an essential part of a small team at a very exciting stage.
Our primary markets are English speaking; US, Canada, Australia, and UK - while only around 5% of our users are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.
The role
As our Customer Support Specialist you’ll be a part of a small but mighty team and will be working closely with the entire team. We’re looking for a passionate Customer Support Specialist to help us take care of our customers and give them the best possible experience with Driversnote.
Your responsibilities:
We imagine that you:
It would be nice if you:
We offer
A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.
You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.
We work in a relaxed environment at Matrikel1, a community co-working space for entrepreneurs and tech startups - in the heart of Copenhagen. You get to network with other startups and scaleups and plenty of cool, like-minded people.
And finally, we offer a great lunch cooked by Matrikel1’s in-house chefs every day.
How to apply
If you’re interested, please send an application via our website. We have a few questions that you should expect to spend 10 - 15 minutes answering, and you’ll also get the chance to attach a resume, etc.
We’ll accept applications until June 13th. After this, we expect to take a couple of days to review all applications and get back to you no later than June 18. If you have been shortlisted, we might ask you to perform a short, written test and a personality test before moving on to a face-to-face interview.
Expected start date is August 1st.
We look forward to hearing from you!
Kilde: Jobnet.dk
The opportunity
We’re full speed ahead building out our services across different countries. We have a lot of work ahead of us and are therefore in need of a talented and friendly customer supporter and communicator. We’re currently growing our team so you’ll get the chance to become an essential part of a small team at a very exciting stage.
Our primary markets are English speaking; US, Canada, Australia, and UK - while only around 5% of our users are from Denmark. So we’re aiming to build an international team to serve our customers from around the world.
The role
As our Customer Support Specialist you’ll be a part of a small but mighty team and will be working closely with the entire team. We’re looking for a passionate Customer Support Specialist to help us take care of our customers and give them the best possible experience with Driversnote.
Your responsibilities:
- Answering user questions and advising customers how best to use our product quickly and with a friendly tone primarily per mail but also via phone.
- Proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them by improving our communication on our help center, our website, in the apps, e-mails etc.
- Collecting and synthesizing customer insights; being the voice of the customer to help your teammates become better marketers, designers,and builders.
- Helping out with practical work like shipping iBeacons to our customers.
We imagine that you:
- Have 12 - 24 months experience with passion driven customer service and have a genuine desire to help people in a friendly, empathetic, and patient manner.
- Are fluent in spoken and written Danish and English (on a near native level) and have excellent clear written communication skills; you get a message across in just a few sentences.
- Are the type of person who cannot refrain from helping other people and have a “can-do!-spirit”.
- Be quite tech-savvy; curious and motivated to gain a deep understanding of how our product works - inside and out. You should be very comfortable with IT and prepared to learn a lot of technical terms and details.
- Have experience writing clear and friendly consumer-facing copy for web and emails
- Be able to manage your own time while being a team player with a systematic approach who can juggle multiple projects at the same time.
- Be critical thinking and have problem-solving skills and high attention to detail.
- Have team-spirit - everybody helps each other at Driversnote.
- Be flexible with your hours to better cater to our customers in other time zones.
- Are inspired by above and beyond service like in the book: “Zappos: Delivering Happiness”.
It would be nice if you:
- Have experience in support software, onboarding customers, or collecting customer feedback.
- Know your way around a spreadsheet or even know a bit about accounting.
- Know even more languages than Danish and English.
We offer
A lot of responsibility and influence - you’ll be a key player in developing and shaping the future of Driversnote’s communication and services.
You’ll get to work with and learn from a team of highly experienced entrepreneurs and tech people. We’ll set aside resources for independent skill development to help you grow and develop your career.
We work in a relaxed environment at Matrikel1, a community co-working space for entrepreneurs and tech startups - in the heart of Copenhagen. You get to network with other startups and scaleups and plenty of cool, like-minded people.
And finally, we offer a great lunch cooked by Matrikel1’s in-house chefs every day.
How to apply
If you’re interested, please send an application via our website. We have a few questions that you should expect to spend 10 - 15 minutes answering, and you’ll also get the chance to attach a resume, etc.
We’ll accept applications until June 13th. After this, we expect to take a couple of days to review all applications and get back to you no later than June 18. If you have been shortlisted, we might ask you to perform a short, written test and a personality test before moving on to a face-to-face interview.
Expected start date is August 1st.
We look forward to hearing from you!
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 20.5.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København K
- Søndag den 13. juni 2021
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Statistik over udbudte jobs som kundeservicemedarbejdere i København K
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i København K over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i København K over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
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| 2. november 2024 | 0 |
| 1. november 2024 | 0 |
| 31. oktober 2024 | 0 |
| 30. oktober 2024 | 0 |
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| 3. oktober 2024 | 0 |