Senior Customer Experience Transformation Lead
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København K
Opportunity
Are you passionate about revolutionizing customer experiences and driving meaningful change? Join us at Maersk as our Senior Customer Experience Transformation Lead and play a pivotal role in shaping the future of customer-centricity within our organization!
As we continue to expand our services and digital capabilities, we're seeking a dynamic individual to lead Customer Centricity transformation journey for our global Customer Experience function.
Key Responsibilities:
- Develop and implement a comprehensive strategy for our Customer Experience function, focusing on Voice of Customers and Customer Experience package.
- Collaborate cross-functionally to ensure successful implementation of initiatives aimed at enhancing customer-centricity.
- Lead the execution of Customer Experience Transformation goals and initiatives, both internally and externally facing.
- Project manage initiatives, identifying and overcoming obstacles to drive progress.
- Proactively adapt strategies to align with changing business needs and market dynamics.
- Drive customer journey transformation and operational efficiency to achieve service excellence.
- Develop and manage the Customer Listening framework to gather valuable insights.
- Provide performance updates and insights across Customer Experience touchpoints, fostering a culture of continuous improvement.
- Advocate for the customer perspective and champion customer-centricity within the CX community.
Key Accountabilities:
- Define and implement the customer listening approach within the Customer Experience function.
- Drive improvements in customer satisfaction across all CX touchpoints.
- Develop and optimize the customer experience service package.
Critical Competencies:
- Customer-oriented mindset with exceptional negotiation and influencing skills.
- Profound consultative skills with the ability to engage stakeholders through storytelling and executive presence.
- Strong analytical skills, capable of deriving insights from data to drive change.
- Excellent interpersonal skills for remote collaboration and global leadership.
- High level of collaboration and persuasion skills.
- Proficiency in technology tools such as CRM and social media.
- Strong communication skills, both verbal and written.
- Self-motivated, perseverant, and inclusive in approach.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field (Master's degree preferred).
- Experience in Customer Experience or related roles.
- Proven track record of leading successful customer-centric initiatives.
- Experience in project management and cross-functional collaboration.
- Proficiency in data analysis and visualization tools.
- Excellent communication and presentation skills.
Join Our Team: If you're ready to make a significant impact on customer experiences and drive meaningful change within our organization, we want to hear from you! Apply now to join Maersk as our Senior Customer Experience Transformation Lead and embark on an exciting journey of innovation and excellence.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 27.2.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København K
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