Customer Relations Advisor - Emply
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København Ø
Are you motivated by creating satisfied users and a good atmosphere with customers and in your team? Are you strong in building good and long-lasting relationships with customers over the phone? Do you want to help set the new standard for how innovative and intuitive an HR platform can be - not just in Denmark but also globally?
Is your answer - yes, yes and yes, then continue reading about what your new job offers!
DEDIKATION is looking for a Customer Relations Advisor with technical understanding for Emply's Support & Implementation team. You will be part of a team where your primary task will be to help our customers with their daily questions and challenges in our HR platform. Each customer has super-users responsible for the day-to-day operation and support of their users and candidates.
Together with the rest of the support team, your role acts as the link between the customer and our developers.
It is also essential that you communicate in Danish and English - both in writing and orally.
Your tasks:
About you:
We can offer:
WHY EMPLY
Aside from their people, culture, and mission, there are a variety of additional benefits that helps make Emply a great place to work! Work with them and receive:
ABOUT EMPLY
Emply simplify and automate everything within HR from attracting, qualifying, hiring, and onboarding to employee development and engagement within their human resource management software.
Emply's headquarter is situated in the heart of Copenhagen. As part of Paychex Europe they have offices in Germany and Holland. In Denmark they are a total of 180 employees and have more than 65.000 customers.
Emply is growing, so now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?
At Emply, the vision is to rethink and simplify HR by developing innovative and cutting-edge technical solutions for the HR industry. In January 2021, they became a part of Paychex Europe who is a market leading provider of software solutions within Payroll Management, HCM and Time & Attendance. From January 2022, Emply will relocate to a new state of the art office in central Copenhagen to accommodate the growth journey towards 60+ employees. Join Emply at this pivotal moment in their international expansion, and become part of an agile, innovative, and flourishing organization with great opportunities for personal growth and development.
Curious or having questions to this position - please do not hesitate to contact Trine Elkjær on tlf. +45 71 74 74 78.
Start-up as soon as possible. Applications will be handled continuously, and we will hire as soon as the perfect candidate is found.
DEDIKATION – Hire for attitude, train for skills!
Is your answer - yes, yes and yes, then continue reading about what your new job offers!
DEDIKATION is looking for a Customer Relations Advisor with technical understanding for Emply's Support & Implementation team. You will be part of a team where your primary task will be to help our customers with their daily questions and challenges in our HR platform. Each customer has super-users responsible for the day-to-day operation and support of their users and candidates.
Together with the rest of the support team, your role acts as the link between the customer and our developers.
It is also essential that you communicate in Danish and English - both in writing and orally.
Your tasks:
- Provide outstanding support - both by phone and via Zendesk
- Be a good listener and report feedback back from our users
- Report wishes and challenges to our developers
- Assist with setting up new customers in collaboration with the implementation team
About you:
- You are a team player and appreciate working together across teams
- You can communicate with everyone from regular users to directors without any problems
- You can talk any problem down and create security in even stressful situations
- You have technical understanding without being a technician
- You speak and write both Danish and English - and may be either Swedish, Norwegian, or German, but that is not required.
We can offer:
- An informal work tone and a flat company structure, where everyone can bid with new ideas and initiatives
- Salary according to qualifications
- Development opportunity within implementation (Customer Relations Specialist)
- Deliciously prepared lunch buffet with healthy snacks and drinks
- An open and informal work environment where everyone takes responsibility for themselves and each other
- Social fun with i.e., Friday bar
- New delicious location Q1 2022 in Copenhagen
WHY EMPLY
Aside from their people, culture, and mission, there are a variety of additional benefits that helps make Emply a great place to work! Work with them and receive:
- Competitive compensation package that includes salary, bonus, pension, benefits, and an amazing culture.
- Annual personal development plan.
- Company and team events like Christmas parties, Employee association events, Friday Bar and many more!
- Pension scheme with company contribution
ABOUT EMPLY
Emply simplify and automate everything within HR from attracting, qualifying, hiring, and onboarding to employee development and engagement within their human resource management software.
Emply's headquarter is situated in the heart of Copenhagen. As part of Paychex Europe they have offices in Germany and Holland. In Denmark they are a total of 180 employees and have more than 65.000 customers.
Emply is growing, so now is the perfect time to join! We’re hiring talented, impact-driven individuals who want to be more than just another employee. Will you be one of them?
At Emply, the vision is to rethink and simplify HR by developing innovative and cutting-edge technical solutions for the HR industry. In January 2021, they became a part of Paychex Europe who is a market leading provider of software solutions within Payroll Management, HCM and Time & Attendance. From January 2022, Emply will relocate to a new state of the art office in central Copenhagen to accommodate the growth journey towards 60+ employees. Join Emply at this pivotal moment in their international expansion, and become part of an agile, innovative, and flourishing organization with great opportunities for personal growth and development.
Curious or having questions to this position - please do not hesitate to contact Trine Elkjær on tlf. +45 71 74 74 78.
Start-up as soon as possible. Applications will be handled continuously, and we will hire as soon as the perfect candidate is found.
DEDIKATION – Hire for attitude, train for skills!
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 15.11.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København Ø
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