Business Support Service Manager
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København S
We invite you to bring your Service Management skills into play as you help to influence the value created and provided by the Support Functions to the Ramboll Business Units. Service Management is important to us as a way of ensuring transparency of and agreement as to what services are delivered, and at what cost and quality. To succeed in this role, you must have a solid understanding of Service Management, a strong service mindset and experience of Service Management in a large, complex organisation. Are you our new Business Support Service Manager? Click the apply button to send your application.
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative, and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies, and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Business Support Service Manager, you will be part of a service-minded, value-focused team that is working to professionalise Service Management within the support functions (IT, HR, Finance, Facilities Management, Legal and Communications). This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll and shape the future of the discipline.
Your key tasks and responsibilities will be:
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll globally
Ramboll is a leading engineering, architecture and consultancy company. Working at one of our offices in 35 countries you will join 16,500 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment & Health, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Deadline: 20-07-2021
Inviting bright minds
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative, and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies, and people around the world.
You will join our newly formed Service Management department, a part of Global Business Services.
As our new Business Support Service Manager, you will be part of a service-minded, value-focused team that is working to professionalise Service Management within the support functions (IT, HR, Finance, Facilities Management, Legal and Communications). This is an opportunity to join the team at a crucial stage in the development of Service Management at Ramboll and shape the future of the discipline.
Your key tasks and responsibilities will be:
- Together with the Functions, you will manage, publish, maintain, and mature the Service Portfolio and Catalogues for each Business Function
- Work with Service owners to develop and produce SLAs and KPIs that drive performance behaviour
- Work with Service owners to refine and add/retire Services
- Work with Service owners to develop Service roadmaps
- Work with Service owners and Finance stakeholders to ensure costs for each Service are accurately estimated and applied
- Promote the benefits of Service Management to stakeholders
- Anchor the Catalogue within the functions and the business to ensure it is used to the benefit of both the consumers of and the providers of the Service
- Monitoring and communicating the performance reporting within the functions
- Manage the Service review process with key stakeholders, ensuring that escalations and feedback are acted upon, tracked, and completed.
Your starting point for constant growth
From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is:
- Experience working with Service Portfolios and Catalogues and Request Catalogues
- Understanding and experience of how to use and interpret data effectively
- Confident at building relationships to partner with stakeholders to drive organizational priorities and programs
- Strong ability to manage own workload and adapt to an ever-changing landscape with shifting priorities
- Can work on own initiative with a high degree of dependability.
Welcome to our Support Organisation
In Ramboll’s Support Organisation we take pride in keeping Ramboll running smoothly, enabling bright minds throughout the organisation to focus on their areas of expertise as we tie together all parts of the business. We provide support within areas like Finance, HR, IT, Legal, Communication, Facility Management and more, coordinating efforts and securing the common ground for the development and servicing of clients and markets.
Ramboll globally
Ramboll is a leading engineering, architecture and consultancy company. Working at one of our offices in 35 countries you will join 16,500 fellow bright minds in creating innovative and sustainable solutions within Buildings, Transport, Energy, Environment & Health, Water and Management Consulting. Combining local experience with global knowledge, we help shape the society of tomorrow.
How to apply
Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application.
Deadline: 20-07-2021
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 3.6.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København S
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Statistik over udbudte kundeservicemedarbejdere i København S over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 25. juli 2024 | 7 |
| 24. juli 2024 | 7 |
| 23. juli 2024 | 6 |
| 22. juli 2024 | 6 |
| 21. juli 2024 | 6 |
| 20. juli 2024 | 6 |
| 19. juli 2024 | 6 |
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| 17. juli 2024 | 6 |
| 16. juli 2024 | 6 |
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| 30. juni 2024 | 6 |
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| 27. juni 2024 | 6 |
| 26. juni 2024 | 6 |
| 25. juni 2024 | 5 |