Localisation Manager in Customer Experience & Design team
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København S
Job ID: 20611
Are you an experienced Localisation Manager looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
Nordea’s Customer Experience & Design team is looking for a localisation manager to strengthen our translation processes and ensure good quality and consistency across our content.
You’ll be responsible for shaping ways of working with translations as well as nurturing relationships with stakeholders across the organisation. Specifically, you’ll be the main partner to the Group Translation team, which is the backbone of Nordea’s localisation efforts.
Working with highly trained and international teams in a fast-paced, agile environment you’ll be responsible for onboarding colleagues to the Phrase translation system, coordinating requests and making sure translations are of the highest quality. Managing a top-notch translation process – through continual collaboration – is what excites you.
You will support translations for all areas of Nordea, including Personal Banking, Business Banking, Large Corporates and Institutions, and Asset and Wealth Management. Though you will be based in the design team, supporting the translation of digital products, the range of Nordea’s translations covers everything from intranet pages, financial documents, sales and marketing material and much more.
At its heart, this role is about supporting Nordea’s goal of becoming the preferred partner of choice for banking customers, and enabling their dreams and aspirations, wherever they are in the Nordics.
About this opportunity
Welcome to Nordea’s Design Community. We have teams located in Copenhagen and Helsinki made up of specialists in Content, Service Design, UX, and UI Designers, all working to shape the future of banking today. As our new Localisation Manager, you’ll bring your expertise on our transformational journey to digital excellence.
We work with product, design, sales and marketing teams across the Nordics, and you will be a part of an engaged, creative and open-minded community that’s looking forward to your arrival.
Inside Nordea, we add value by creating simple, intuitive and engaging products and content that inspires and affects all our customers.
What you’ll be doing
On a daily basis, you will quality assure and coordinate translation requests from development teams, designers, marketeers and sales to make sure work is delivered on time and to Nordea’s high standards. You’ll also make sure colleagues are trained on how to submit requests and will follow up on submissions to make sure our translators have the full context they need. More broadly, you’ll be applying your expertise to create a strategy to optimise translations at scale.
We are looking for someone that understands the challenges around translation and who can bring an experienced understanding of efficient ways of working. You’ll be continually looking for ways to improve how we work and think critically about how we speak to our customers in their local language.
Your responsibilities:
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To succeed in this role, we believe that you:
Your experience and background:
If this sounds like you, get in touch!
Next steps
Submit your application no later than 08/12/2023. For more information, you’re welcome to contact Frederique Vermaete at [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Only for candidates in Sweden - for union information, please contact Finansförbundet at [email protected] or SACO at [email protected].
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
Are you an experienced Localisation Manager looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
Nordea’s Customer Experience & Design team is looking for a localisation manager to strengthen our translation processes and ensure good quality and consistency across our content.
You’ll be responsible for shaping ways of working with translations as well as nurturing relationships with stakeholders across the organisation. Specifically, you’ll be the main partner to the Group Translation team, which is the backbone of Nordea’s localisation efforts.
Working with highly trained and international teams in a fast-paced, agile environment you’ll be responsible for onboarding colleagues to the Phrase translation system, coordinating requests and making sure translations are of the highest quality. Managing a top-notch translation process – through continual collaboration – is what excites you.
You will support translations for all areas of Nordea, including Personal Banking, Business Banking, Large Corporates and Institutions, and Asset and Wealth Management. Though you will be based in the design team, supporting the translation of digital products, the range of Nordea’s translations covers everything from intranet pages, financial documents, sales and marketing material and much more.
At its heart, this role is about supporting Nordea’s goal of becoming the preferred partner of choice for banking customers, and enabling their dreams and aspirations, wherever they are in the Nordics.
About this opportunity
Welcome to Nordea’s Design Community. We have teams located in Copenhagen and Helsinki made up of specialists in Content, Service Design, UX, and UI Designers, all working to shape the future of banking today. As our new Localisation Manager, you’ll bring your expertise on our transformational journey to digital excellence.
We work with product, design, sales and marketing teams across the Nordics, and you will be a part of an engaged, creative and open-minded community that’s looking forward to your arrival.
Inside Nordea, we add value by creating simple, intuitive and engaging products and content that inspires and affects all our customers.
What you’ll be doing
On a daily basis, you will quality assure and coordinate translation requests from development teams, designers, marketeers and sales to make sure work is delivered on time and to Nordea’s high standards. You’ll also make sure colleagues are trained on how to submit requests and will follow up on submissions to make sure our translators have the full context they need. More broadly, you’ll be applying your expertise to create a strategy to optimise translations at scale.
We are looking for someone that understands the challenges around translation and who can bring an experienced understanding of efficient ways of working. You’ll be continually looking for ways to improve how we work and think critically about how we speak to our customers in their local language.
Your responsibilities:
Who you are
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To succeed in this role, we believe that you:
Your experience and background:
If this sounds like you, get in touch!
Next steps
Submit your application no later than 08/12/2023. For more information, you’re welcome to contact Frederique Vermaete at [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Only for candidates in Sweden - for union information, please contact Finansförbundet at [email protected] or SACO at [email protected].
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 16.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København S
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| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
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| 22. december 2024 | 9 |
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| 1. december 2024 | 5 |
| 30. november 2024 | 5 |
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