Customer Experience Manager in Denmark
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København S
Job ID: 25430
Are you Nordea’s new Customer Experience Manager in Personal Banking Denmark? At Nordea, we have improved customer experience in recent years and continue to develop best-in-class omnichannel experiences. If you want to be a part of taking customer satisfaction to the next level and can make a real difference, we would love to hear from you.
You are probably our new and valued colleague if you are passionate about translating customer experience data into actionable insights combined with a proven track record of positively impacting the customer satisfaction.
You will be part of a competent Nordic team of 14 dedicated colleagues, all working towards a common goal, and you will report to the Nordic Head of Customer Experience. The team is your basis for a strong broader collaboration, leveraging Nordea’s strengths as the largest Nordic bank, being both a safe and trusted bank and a relevant local relationship bank for the individual customer. The team you will join is characterised by high People Pulse ratings, strong collaboration, engagement, and a clear customer focused purpose.
About the Opportunity
We are looking for an experienced Customer Experience Manager to drive our customer experience initiatives in Personal Banking Denmark in collaboration with the Danish organisation. You will have your own responsibility being the Danish CX manager, ensuring that customer insights are translated into concrete actions that enhance our customers’ experience.
What you’ll be doing:
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
If this sounds like you, we can’t wait to receive an application from you.
Next steps
Submit your application no later than 10/08/2024. If any questions you’re welcome to contact Anette Haaning, Nordic Head of Customer Experience PeB, at [email protected] or Charlotte Kjær, Management Partner, Customer Experience at [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers and communities. So please come as you are.
Please note that applications or CVs submitted by email or direct messages will not be accepted or considered.
Are you Nordea’s new Customer Experience Manager in Personal Banking Denmark? At Nordea, we have improved customer experience in recent years and continue to develop best-in-class omnichannel experiences. If you want to be a part of taking customer satisfaction to the next level and can make a real difference, we would love to hear from you.
You are probably our new and valued colleague if you are passionate about translating customer experience data into actionable insights combined with a proven track record of positively impacting the customer satisfaction.
You will be part of a competent Nordic team of 14 dedicated colleagues, all working towards a common goal, and you will report to the Nordic Head of Customer Experience. The team is your basis for a strong broader collaboration, leveraging Nordea’s strengths as the largest Nordic bank, being both a safe and trusted bank and a relevant local relationship bank for the individual customer. The team you will join is characterised by high People Pulse ratings, strong collaboration, engagement, and a clear customer focused purpose.
About the Opportunity
We are looking for an experienced Customer Experience Manager to drive our customer experience initiatives in Personal Banking Denmark in collaboration with the Danish organisation. You will have your own responsibility being the Danish CX manager, ensuring that customer insights are translated into concrete actions that enhance our customers’ experience.
What you’ll be doing:
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
If this sounds like you, we can’t wait to receive an application from you.
Next steps
Submit your application no later than 10/08/2024. If any questions you’re welcome to contact Anette Haaning, Nordic Head of Customer Experience PeB, at [email protected] or Charlotte Kjær, Management Partner, Customer Experience at [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers and communities. So please come as you are.
Please note that applications or CVs submitted by email or direct messages will not be accepted or considered.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København S.
Jobbet er oprettet på vores service den 9.7.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København S
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Statistik over udbudte jobs som kundeservicemedarbejdere i København S
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i København S over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i København S over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 23. december 2024 | 9 |
| 22. december 2024 | 9 |
| 21. december 2024 | 9 |
| 20. december 2024 | 9 |
| 19. december 2024 | 8 |
| 18. december 2024 | 7 |
| 17. december 2024 | 8 |
| 16. december 2024 | 7 |
| 15. december 2024 | 7 |
| 14. december 2024 | 7 |
| 13. december 2024 | 7 |
| 12. december 2024 | 6 |
| 11. december 2024 | 5 |
| 10. december 2024 | 5 |
| 9. december 2024 | 5 |
| 8. december 2024 | 5 |
| 7. december 2024 | 5 |
| 6. december 2024 | 5 |
| 5. december 2024 | 5 |
| 4. december 2024 | 5 |
| 3. december 2024 | 5 |
| 2. december 2024 | 5 |
| 1. december 2024 | 5 |
| 30. november 2024 | 5 |
| 29. november 2024 | 5 |
| 28. november 2024 | 4 |
| 27. november 2024 | 3 |
| 26. november 2024 | 3 |
| 25. november 2024 | 3 |
| 24. november 2024 | 4 |
| 23. november 2024 | 4 |