Finnish-Speaking Customer Support Agent for pharmaceutical company

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København SV

Finnish-Speaking Customer Support Agent for pharmaceutical company

Do you want to be part of a social team, where teamwork is top notch, with a great Team Manager? And do you want to offer good customer service over the phone? Then we can teach you the rest!

Sitel Denmark is currently looking for a Finnish-Speaking customer service agent for our Finnish team. In this current team, we help diabetes patients to place orders, make reclamations and answer questions regarding the products. We cover the entire Nordic region, but you will answer the Finnish inquiries.

Who are we?

Sitel Denmark is a Business Process Outsourcing company that provides customer support to other companies. We are part of a global company, with 90,000 employees in 29 different countries. In Denmark, we are approx. 150 employees, located in Copenhagen and Sønderborg.

As a workplace, we can offer you:

  • Multinational company, with good development opportunities both nationally and internationally
  • A Team Manager who takes care of you, while coaching and motivating you
  • Become part of an important team where the ambiance is friendly and informal
  • Cozy and social atmosphere with good fellowship with all the Nordic countries (Denmark, Sweden & Norwegian)
  • Good location in Sluseholmen with open-office and good transport options
  • Work / life balance, when your shift are finished you’re off to go

Your primary tasks will be:

  • Provide excellent customer service via phone, email and chat in Finnish
  • Make sure that you work with the set goals e.g. call length, quality, processing time
  • Document the exact outcome of your inquiry
  • Ensure that product knowledge are up to date

You will be the perfect candidate for us if you are:

  • Fluent in Finnish both verbally and in writing
  • Experienced in English, as our internal communication and documentation takes place in English
  • Fast and good for putting you in various IT systems that we use daily
  • Flexible and adaptable, as it can fluctuate between when busy and when the phone is quiet

Practical:

We are located in Sluseholmen 2, 2450 København SV. The position is permanent, with start-up as soon as possible. The job is 37 hours a week and the working hours are Monday-Friday from 07:00-15:00 with a 30 min paid break and a self-paid lunch break of 36 min. There is a fixed monthly salary of DKK 19,000 and in addition an 8% pension from the company.

Sitel Denmark pays 48% of your lunch in our canteen, so it only costs DKK 26 for a delicious round of lunch. You will be employed on HK's agreement for Trade, Knowledge & Service. Sitel pays an amount corresponding to 5% of the monthly salary to a voluntary account, and we have an employer-paid pension scheme of 8%.

Interested?

We are holding interviews on an ongoing basis, so send your application already today. We also collect criminal records and references as part of the recruitment process.

If you have any questions, please contact our Recruiter Malou Winsløw via [email protected]

You are welcome to visit our Instagram to get a sense of who we are: www.instagram.com/siteldenmark

Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".

Arbejdsstedet er beliggende i København SV.

Jobbet er oprettet på vores service den 23.1.2020, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Kundeservicemedarbejder
  • København SV
  • Tirsdag den 02. marts 2021

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