Customer Service Specialist
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We are on an amazing journey in eloomi, driving impact in businesses around the world with eloomi’s Learning and Performance Management platform as we believe The Employee Experience can be so much more powerful. Want to be part of the journey with us? Read on!
Are you ready to help HR professionals and Learning & Development Specialist bring out the best in their organizations? And do you want to be part of the team that makes sure they have the right tool to do so?
Currently, we are looking for a proactive, open-minded, high performing, and results-oriented colleague (yes, you need to possess all those four qualities!) to join our team of Customer Service Specialists. The CSS team occupies a central position within our business helping our customers get from having signed the contract to experiencing first value and onwards in their journey with us as rapidly and smoothly as possible. That means, everything we do in Customer Service is centered on understanding what needs to happen to our customers for them to be successful and reach their critical milestones (technical and otherwise) and operationalize around that.
We believe having fun and a great daily work environment empowers everyone to perform at their highest level and exercise their strengths. At eloomi, we have fun working together and we really like to spend time together! Our team will tell you that eloomi is an awesome place to work, and a place where everyone gets a chance to make a difference every day.
Our work environment is professional and informal filled with friendly (and smart!) people. You’ll find a very strong company culture which energizes each one of us in our day-to-day work together bringing amazing things to life.
We are close to 80 employees from 18 different countries, all working closely together. In eloomi we work with customers in more than 25 countries around the world and we are heavily expanding our markets in the UK, Nordics, DACH and Benelux and have just entered the US market as well. Sounds exciting?
What is the job about
As a Customer Service Specialist your are responsible for helping our customers connect their use cases to the capabilities of eloomi and make sure they reach their desired outcomes. You will be doing this by using your knowledge of the eloomi products, HR processes, and functional implementations, combined with your strong skills in managing complex projects with multiple stakeholders and hard deadlines. And you will be operationalizing all of that in your interactions with the eloomi customer using your excellent communication skills and your customer-centric mindset.
The top 3 must-have key success drivers:
- Deliver best-in-class customer service to eloomi’s customers using a client-centric approach to ensure implementation, adoption and product engagement.
- Embody a behaviour and mindset of driving engagement and retention by creating strong success plan and recommendations that are mutually beneficial for customers and eloomi’s sales business.
- Develop strong relationships with cross-functional internal teams including Sales, Product, and TECH to deliver cohesive best-in-class customer service to our customers.
The top 3 must-have key business drivers:
- Support sales and customers presentations by preparing key data points, relevant measurement research and product adoption or use case suggestions.
- Attend and participate in customer meetings as a part of service plans, to deepen customer relationships as a trusted and valued partner.
- Follow our customer journey and implementation methods to secure consistency in our services. We do it the eloomi way.
Who are you
You like to share your ideas, are curious by nature and like to seek new information to optimize and be innovative in your work. You like working with data and you have the ability to both keep the overview of a project as well as deep dive into details. You love to work and collaborate daily with your colleagues and manager, to further develop internal competences on the team. And you know that working as a team and supporting a strong feedback culture will get us all where we want to go – faster!
Specifically:
- You have experience in running software implementations for customers
- As a person you are highly detail-oriented and able to manage multiple projects and implementations simultaneously
- You are naturally organized and methodical with excellent follow-up skills to ensure customer expectations and deadlines are met
- You are an excellent communicator and you feel comfortable engaging with stakeholders across all functions and cultures – both internally and externally
- You are comfortable working in ambiguous, quickly-changing environment
- You have a background of minimum 4 years of experience in specific customer service or customer success with proven track record for driving strong impact and establish strong customer relations and deliver results. Or, maybe you are the HR expert that wants to change the world, not just your own organization
- You are a quick learner with strong presentation skills, and can showcase our offerings in a compelling way
- You always put yourself in the customer’s shoes and you are good at building rapport, engage, support and making a difference for your customers – you walk the extra mile if necessary!
- You are self-driven and have chosen to never become complacent in life but aim to develop yourself and people around you every day.
- You are also a natural challenger, not afraid to raise your opinion and challenge the status quo
What do we offer
We help you become an eloomi product and HR process expert to consult with customers throughout the implementation, launch and adoption lifecycles. We are here to help you develop fast in your role and we just want to set you up for success in eloomi, so you feel engaged and happy.
You can work at your desk with a full view of the Danish National Football Stadium "Parken". Yes, you heard that right! We have the coolest office right in Telia Parken, the home of the local FC Copenhagen and the Danish national soccer teams. Look the other way and you are in the nature of “Fælledparken” or walk less than 5 minutes to the Metro or drop your bike right outside the office!
Are you looking for, what we call “the must be there” benefits, then we got it! We have sodas, snacks, music, soccer games, social events, celebrations, Monday morning breakfast to kick off the new week and Friday afternoon pitch to share knowledge and become smarter all ending with wishing each other a great weekend. We are completely transparent, and you get strong insights to the company at all levels.
We are ONE eloomi
We are 100% committed to our values and culture. We call it ONE eloomi, which is the ability to make our team culture even stronger, and the initiative to build even more awesomeness into eloomi and around our strong culture and values. ONE eloomi is about further developing our behavior, our processes and our product and services. Obviously, all employees play an important role. Without our employees – no eloomi and we believe everyone are awesome.
We have eloomi core values
Reliable - I stick to what we agree on and follow our guidelines - a deal is a deal
Energizer - I contribute to a fun and positive work environment
Performer - I go out of my way to perform and execute important work with no bureaucracy
Transparent - I communicate honestly, directly and with an open mind
Inspirator - I share knowledge and inspire others to deliver excellence
Team player - I am available for the team and bring out the best in myself and others
We are eloomi and we need smart people and rock stars like you to help us grow our eloomi family. Come do the magic with us and help us do amazing things for our customers. And by the way, our great colleagues in People & Culture work every day for the mission to “be the best workplace you ever worked at”.
We need you now, so if you would like to know more about the position, please contact Head of Recruitment Susie Sandberg on [email protected] or on mobile +45 9320 5019.
eloomi is an equal opportunity employer and we welcome all applicants. eloomi supports workforce diversity and all applications will be considered equally and against the role profile regardless of color, race, nationality, ethnic origin, sex, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.
Check it out at: https://eloomi.com/about/ or https://eloomi.com/csr/
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 23.9.2019, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
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