Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
Job Description
JOB PURPOSE
The Workplace and Technology Services (AWS/TS:L) Lead is accountable for the delivery of the Workplace business operations, local technology support and executive support services on site across the multiple Accenture LLP locations in the Nordic market unit. These services include executive support services, customer service activities such as audio-visual support, local technology support services, catering, document services, switchboard services, reception services, floor support services, space utilization management, as well as facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.
The AWS/TS:L Lead sets the strategic direction and vision for Workplace and Technology Services across the Nordic business ensuring service delivery aligns and responds to the strategic objectives of both global Workplace/ISA/CIO and the local business entities. The role sets policies and establishes short and long term goals across areas of responsibility, which substantially impact budgets and operations for many years. The AWS/TS:L Lead ensures all activities meet/exceed service level requirements within budget targets. The role may also drive and support new client contract and acquisition business activity as required.
The role reports to the MU GS Lead with particular emphasis on establishing and maintaining a service management framework for effective delivery, management and reporting across the Nordic region.
PRINCIPLE RESPONSIBILITIES AND ACCOUNTABILITIES
People and Performance Management
- Provides leadership, direction, development and employee supervision within all matters related to facility operations, local technology support and executive support services, including scope/quality of services, across all Accenture business entities in the Nordics market unit (including succession planning and training strategy).
- Direct and manage the related life safety and security of our offices and people associated with those offices, including emergency management, asset protection and information security; ensuring that all operations are safe, secure and meet all required Health and Safety requirements
- Oversees the work of IT and/or maintenance staff to ensure that all work is completed on time, within budget, and to client requirements.
Service Management
- Drive internal and external customer satisfaction and work closely with key leaders to measure and increase satisfaction; maintain open and proactive communication with all levels of management
- Manages service lines to achieve agreed metrics.
- Ensure the delivery of services is in line with predefined standards. This may involve periodically reviewing the strategic service model and adapting to the changing needs of our all Accenture businesses and increasingly mobile workforce
Strategy
- Develops and agrees strategic plans, deliverables, service levels and associated policies with key senior stakeholders across the business
- Sets the strategy for how service is delivered by AWS and TS:L functions
- Conveys AWS/TS:L vision and strategy to direct reports and the broader AWS/TS:L teams in a clear and concise manner that facilitates its transition to local priorities and deliverables
Financial Management
- Establish and oversee the Workplace Solutions and Local Technology operating budgets, including monthly variance analysis, annual/quarterly forecasting and long-term planning (circa $30m excluding personnel cost.)
- Ensures compliance with Accenture’s procurement and payment policies
- Identifies cost containment opportunities in order to reduce costs and programme operating expenses
Change Management
- Manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
- Takes necessary steps to identify changes required to service provision and resource structure to meet changing customer needs
- Takes proactive and appropriate action to implement identified changes
#LI-ROBINRAY
Qualifications
What skills & experience are we looking for?
Must have
- Strong leadership and motivational skills and ability to foster and/or build a teaming and collaboration environment
- Business and technical acumen – ability to understand Accenture’s business and strategy including knowledge of general technical concepts and systems. Experience from the business side a strong plus.
- Workplace or technical IT operations background and/or customer service delivery industry experience (8+ years)
- 5 + years supervising and managing teams in a professional services or hospitality environment including facility operations and/or customer service delivery
- Superior interpersonal and customer relationship skills and stakeholder management skills
- Strong English communication skills both orally and in writing
- Excellent problem solving and decision-making skills
- Strong project and change management skills, including continuous improvement methodologies
- Experience and success in managing multi-geographical and virtual teams
Good to have
- Familiarity with real estate projects, fit out and construction
- Strong vendor management skills
- Hospitality industry or similar background
- Ability to manage operating and capital budgets
- Human Resources or Change Management experience
- SLA Definition and Tracking
- Staffing and Recruiting
Standard working hours for the country typically apply, however a flexible working attitude is required on occasion when managing operational issues and key priorities. Homeworking is available in this role. The role can be based in any of the Nordic countries.
Accenture welcomes and encourages applications from diverse backgrounds related to gender, ethnicity, culture, age etc. We provide an environment of inclusion and diversity where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!
#LI-ROBINRAY
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 4.3.2020, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
Lignende jobs
-
Studiejob /sabbat år: Kundeservicemedarbejdere søg...
Fri kontaktDigital Disruption Media er en hurtigt voksende dansk IT-virksomhed. Vi ligger i hjertet af København, på en sidegade til Frederiksberg Allé – kun 5 minutter fra Hovedbanegården. Vi driver en række kendte danske og internationale søgemaskiner. Du er blevet færdig med gymnasiet og holder sabbatår.Få mere info- Kundeservicemedarbejder
- Frederiksberg C
-
Student Assistant - Freight Customer Service Team
We are a transport and logistics company providing the safe, reliable and efficient movement of people and goods - more than 12,000 colleagues, all committed to transforming our business into a gre..Få mere info- Kundeservicemedarbejder
- København Ø
-
Servicemedarbejdere - København
Servicemedarbejdere - KøbenhavnI Kongsvang søger vi lige nu flere dygtige servicemedarbejdere til lokationer i København med start d. 2. januar. Arbejdsopgaven er at sørge for en ren helhed hos k..Få mere info- Kundeservicemedarbejder
- København
-
Assisterende Butikschef på deltid søges til Pelica...
Pelican Self Storage er en anerkendt nordisk aktør inden for opbevaringsløsninger til både private og erhverv. Lige nu søger de en assisterende butikschef til deres lokation i Storkøbenhavn, som øn..Få mere info- Kundeservicemedarbejder
- København
Statistik over udbudte jobs som kundeservicemedarbejdere i København
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i København.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i København over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 23. november 2024 | 84 |
| 22. november 2024 | 87 |
| 21. november 2024 | 89 |
| 20. november 2024 | 87 |
| 19. november 2024 | 88 |
| 18. november 2024 | 83 |
| 17. november 2024 | 86 |
| 16. november 2024 | 87 |
| 15. november 2024 | 90 |
| 14. november 2024 | 90 |
| 13. november 2024 | 91 |
| 12. november 2024 | 90 |
| 11. november 2024 | 91 |
| 10. november 2024 | 87 |
| 9. november 2024 | 88 |
| 8. november 2024 | 91 |
| 7. november 2024 | 87 |
| 6. november 2024 | 88 |
| 5. november 2024 | 86 |
| 4. november 2024 | 86 |
| 3. november 2024 | 87 |
| 2. november 2024 | 84 |
| 1. november 2024 | 87 |
| 31. oktober 2024 | 94 |
| 30. oktober 2024 | 96 |
| 29. oktober 2024 | 101 |
| 28. oktober 2024 | 101 |
| 27. oktober 2024 | 103 |
| 26. oktober 2024 | 102 |
| 25. oktober 2024 | 74 |
| 24. oktober 2024 | 105 |
Værd at vide når du søger job som kundeservicemedarbejder i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer