Customer Experience Project Specialist
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Pandora is strengthening the Global Marketing organisation to become more data driven and customer centric. In the newly established Customer Journey Orchestration Team we are looking for a passionate individual to project manage the mapping of the customer behavior across channels and touchpoints as well as carrying out initial pilots of customer journey orchestration. The overall aim for this position is to create an understanding of the current customer journey and on the basis of these insights contribute to creating a new and improved customer experience for the Pandora fans.
Your key accountabilities will be:
- Responsible for project managing the mapping of the current customer journey with internal stakeholders and external vendor
- Responsible for carrying out pilots on customer journey orchestration across channels and touchpoints
‘Can do’ attitude and project management experience
Personally, you are very organised and you are comfortable working with tight deadlines. Your communication skills are strong and you are a team player with the ability to collaborate cross functionally.
Furthermore, we envision that you have and can demonstrate:
- A degree within Marketing, Customer Insights, Project Management, Customer Relationship Management, Customer Experience Management, Customer Journey Orchestration or similar
- Minimum 3 years of solid experience working within Marketing and/or Customer Insights
- Project management experience is a must-have
- Specific experience with Customer Journey Mapping and Orchestration is a plus
- Experience with project management tools such as Think Cell
- Experience from retail, fashion or FMCG industry is a plus
- Experience from a global organization is a plus
Your new team
Customer Journey Orchestration is a newly established team within Global Marketing that will be centered around optimizing the customer experience and the business value across channels and touchpoints. The goal is to bridge the gaps between channels, touchpoints and systems to personalize every interaction that the customer has with Pandora - from the first moment the customer sees a Pandora ad, to the time they talk to Pandora Customer Service. To begin with, the team will focus on further mapping and understanding the current customer journey to get valuable insights on risks and opportunities. On the basis of the insights from the mapping exercise, the team will – in close collaboration with various internal stakeholders – begin to orchestrate and manage the customer journey to make it more relevant and improve the business value.
Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:
Neil Andrews
Recruiter, Global Office HR
+44 797 378 7498
[email protected]
If you see yourself in the position and would like to become a part of Pandora’s future We look forward to hearing from you!
We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.Pandoragroup.com.
Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.
About Pandora
Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 7,400 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 28,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated sales of DKK 21.9 billion (EUR 2.9 billion) in 2019.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 6.4.2020, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
- Torsdag den 04. juni 2020
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