Molecular Technical / Applications Specialist for Regional Customer Support Centre (Danish-speaking)
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Molecular Technical / Applications Specialist for Regional Customer Support Centre (Danish-speaking)
United Kingdom, West Sussex, Burgess Hill
Denmark, Capital, Copenhagen
- Job facts
This is an excellent opportunity for a Biomedical Scientist (Molecular), an Engineer or equivalent to join Roche Diagnostics, the world’s leading health supplier in In-Vitro Diagnostics.
This exciting position, either office based in Burgess Hill (West Sussex, United Kingdom) or in Denmark, is part of Roche Molecular Solutions which includes Molecular and Tissue Diagnostics(RMS); the world’s leading supplier of automated diagnostic systems to the pathology market.
Our instruments and reagent systems are used in clinical microbiology, virology, and drug discovery laboratories worldwide. We offer a standardized and optimized approach to our extraction and PCR process that assist pathologists in recommending treatment solutions that deliver superior patient care. The Regional Customer Support Centre (RCSC) in Burgess Hill, UK, provides technical and scientific support to our customer base across the UK, Ireland, South Africa, Denmark, Finland, Norway and Sweden.
The role will primarily consist of providing remote support for our Molecular and Pathology portfolio of instruments and reagents as well as customer training. The scope of support includes customers and Roche colleagues within the UK, Ireland, South Africa and the Nordics.
As part of your Customer Support role, you will focus on:
• Providing Technical/Applications support and problem resolution to customers;
• Providing remote support to all field employees in the region;
• Ensuring proper Complaint Handling and documentation in compliance with our Quality System;
• Ensuring customer satisfaction in coordination with Field Teams and Sales Managers;
• Completion of special projects
• Conducting Customer Training in our Training Laboratories based in the UK Burgess Hill Office and on customer site;
• Being involved in Complaint Review, Analysis and Trending process based on performance metrics;
• Providing on-site support as and when required;
• Supporting our sales organisations with instrument/system demonstrations and the provision of technical responses as part of the tender process.
We offer a relocation package if based in the UK Burgess Hill office, however, we are also offering the opportunity to work remotely from Denmark for those who do not wish to relocate long-term. There will be intensive initial introduction training for the first six months of the position some of which will be in our European training centre as well as remotely. Thereafter, you will also be required to attend periodic training on customer support operations and product offerings at various locations.
Who you are:
In addition to a degree level qualification in Biomedical Science or equivalent, you will ideally have a background in Molecular Biology and will be able to demonstrate some experience of working in a hospital laboratory. You will ideally have some experience with Roche Molecular and/or Pathology Instruments, however, full training will be provided. Experience of Customer Service and being multilingual would be advantageous.
• Fluent English and Danish
Team oriented & customer focused, you will possess a confident working approach and show a proven ability to deliver under pressure in a rich multi-cultural environment.
In addition, the following skills/experience will be required to be successful in this role:
- Ability to approach problems analytically, troubleshoot systems and provide resolution guidelines to customers;
- Focus on customer satisfaction and customer care;
- Independent, driven and with innovative mindset;
- Cultural sensitivity;
- Good understanding of modern Laboratory Practices;
- Training & IT literacy skills;
- Experience with the following instruments will be advantageous: FLOW, Cobas 6800/8800, Cobas Liat, Magnapure 96, c4800, LC480
In return, we will offer you a competitive salary package and a first class industry recognized product training program. The training programs will be designed to develop you as a person and a recognised valuable source of information for our customers.
Roche is an equal opportunity employer.
Customer Support, Customer Support Technical & Application Support
- Who we are Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. - Job facts
- Location United Kingdom, West Sussex, Burgess Hill | Denmark, Capital, Copenhagen
- Function Customer Support
- Subfunction Technical & Application Support
- Schedule Full time
- Job level Individual contributor
- Job type Regular
- Division Diagnostics
- Posted since 2020/11/06
- Posted until 2020/11/27
- Job-ID 202011-128061
- Get in touch Ms. Stephanie Lee Farr
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 6.11.2020, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
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