Customer Care

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We are looking for a Senior Manager, Customer Advocacy with a passion for project management & change management, for our HQ site in Denmark. Together with your team, you will be playing a crucial role in supporting our ambition of bringing value even more to our customers during the customer journey.In 3Shape’s Customer Success Team we are striving to add value to the daily operations of customer care and customer experience. We enable our colleagues within 3Shape to provide an even better customer experience by driving projects and initiatives across the organization.You will be heading up the Customer Advocacy team. We are a strategy execution team that is responsible for driving both performance and a transformation in 3Shape that will radically shift the company towards customer centricity. 3Shape offers you the opportunity to become Senior Manager of a team of four, consisting of three Project Managers and a Data Insights Manager. The team is still under construction, meaning that you have the unique chance of being part of shaping our team and how to succeed the best.As a Senior Manager, you and you team will be overall responsible driving projects across the organization to succeed with our mission. You will be playing a key role in defining and prioritizing the projects that will have the biggest impact both short term and long term in the organization.We work closely with different global functions and regional customer-facing teams to address the major problems as fast as possible. And in parallel we work with different functions across the entire value chain to deliver new or improved customer journeys.We use data to uncover major customer experience gaps and pain points. We also play an important internal role in creating a culture of focusing on what is important for customers by advocating relentlessly across 3Shape to stimulate a customer centric mindset. In this role, you will gain knowledge about many operational areas such as after-sales customer onboarding and customer support and the back-end business support functions. In order to succeed the best as a team, you will also need to understand and assess how our customers use our products and services. You will be reporting to the Senior Director of Customer Success and work closely with different teams, particularly but not limited to the global Customer Success functions, the regional management and customer-facing teams, Product Management, and R&D. You will be part of an international leadership team which all play different roles in having “Customer Success”.In 3Shape, we are highly ambitious on providing the best customer experience and we are reliant on the Customer Advocacy to succeed. Therefore, we are looking for an ambitious and experienced leader to set the direction for this team. You will be communicating at all layers in the organization, meaning that we are looking for someone with the professionalism and stamina to communicate and present short term/long strategy to senior leaders.You will be joining a team with a great track record of setting ambitious goals and achieving them. We do this by focusing more on what brings value to our business, and less on bureaucratic decision process.Your key responsibilities:
  • Leading a highly ambitious team of Project Managers.
  • Develop and implement product strategy consistent with company vision.
  • Assess, analyze, design, communicate and implement changes.
  • Drive process- and culture changes in the 3Shape organization.
  • Drive short term/long term initiatives regarding Customer Advocacy.
  • Be a thought leader within NPS and Customer Centricity.
    • To succeed in this position, you will need:
  • 3-5 years of experience with Project Management, Program Management and or a background as a consultant driving change management processes.
  • A Master’s degree with a business or commercial perspective.
  • Strong leadership experience (preferably in managing an international team).
  • Experience communicating and presenting to Senior Leaders (C-level).
  • Ability to analyze and translate customer needs into an execution plan.
  • Preferably experience within project management, marketing and/or culture changes related to customer experience.
  • Excellent stakeholder management capabilities.
  • Hard working spirit with a positive attitude and a passion for personal and professional growth.

    • 3Shape: An exciting, visionary, and international place to workJoin one of the most exciting Danish tech companies in the medical device industry and make an impact. With us you will be able to work on solutions used by thousands of dental professionals worldwide.We offer:
  • A challenging Senior Manager position in one of Denmark’s most exciting MedTech companies backed by EQT.
  • To join a company where we are very keen on giving our customers a prima experience.
  • A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues - we are more than 40 nationalities in our DK based office.
  • An attractive healthcare package to keep you fit and well.
  • Breakfast every day, and delicious and healthy lunch cooked by our private chefs.
  • We provide a great social work environment with many optional activities and social clubs, ranging from wine & beer, board games, running to bicycle clubs.
  • Good work/life balance e.g., work from home policy for up to 2 days per week.
  • Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals.
  • Purpose: Help improve dental patients on a global scale.
    • Get in touch now!If you are interested in this exciting opportunity, apply already today. We will review the applications continuously.
    We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.About us3Shape started with a simple idea - to make 3D scanning better. 3Shape has 2,000+ employees globally, with 500 employees in Copenhagen HQ. With the help of dental professionals and amazing colleagues we are creating award-winning scanning solutions. Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook and Instagram. Visit our website If you want to read more about our company, recruitment process, or why 3Shape is a great place to work.Let’s change dentistry together!


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