Service Manager, [xxxxx] Support & Services, Lystrup

TERMA is facing an exciting future with considerable growth and demanding changes, as we deliver advanced technologies and mission critical solutions for the defense and aerospace industry. Our systems provide security for people on land, at sea and in the air. In space, we are engaged in reaching new frontiers and enabling people on our planet to deal with new and upcoming challenges.
Therefore, we are currently looking for a Service Manager to become part of this journey and contribute to our overall purpose – securing people through advanced technology.

Team and Role

Join us and collaborate with dedicated and experienced colleagues across the organization to support our customers get the most out of their systems.

We learn and achieve success together
Operating in the aerospace, defense, and security sector, TERMA supports customers and partners all over the world. In TERMA Support & Services (TSS), Service Delivery we manage and deliver after-sales activities. These include after-sales projects, service contracts, technical support, incidents, problems, warranty handling and delivery of spare parts, repairs, training and onsite services.

“As the department is based in both Lystrup and Søborg, and we work closely with TERMA colleagues in the U.S., Singapore and other regional offices, we focus specifically on team spirit, helping each other and collaboration across locations, projects and tasks. It takes team effort to succeed” says senior manager.

You will join a team of five other service managers which you will be working closely together with. You will have a coordinating role where you understand customer needs, you ensure the needed structure for the task and include colleagues and stakeholders to succeed. The Service Manager role is on the Project Management career path and covers coordination of tasks, execution of service deliveries, incident management, problem management and administration of service contracts.

Your onboarding experience will be comprehensive, including in-depth training on our products, customer relationships, and operational processes. We are dedicated to fostering a healthy work-life balance and nurturing your skills through numerous opportunities for professional and personal growth. Our culture promotes autonomy, engagement, and a flexible work environment, and you'll collaborate daily with skilled colleagues who make a great team.

Key Responsibilities

Your responsibilities will include:

• Customer dialogue and managing expectations
• Planning, execution and follow-up on delivered services and budget
• Managing problems
• Administration of service contracts
• Monitoring agreed service levels delivered to our customers
• Sharing lessons learned and implementing best practices in the daily work

There will be a steep learning curve, but you will quickly get to know our internal procedures and interfaces. You will run several tasks simultaneously, some independently, so you need to be able to prioritize. But you will have experienced colleagues ready to help you settle into the job and great opportunities for development.

Qualifications

As a person, you are service minded, structured and like interacting with customers from all over the world. You may be in your early career but understand the necessity of coordination and follow-up to ensure that the activities are moving in the right direction and the customers are satisfied. In addition, you are a great communicator with a global mindset who can visualize data and explain your input to people from different technical and cultural backgrounds. You are an experienced user of IT tools like Microsoft office.

It is an advantage if you:

• Have a technical foundation.
• Have experience in dealing with customer needs.
• Have experience with the ITIL framework.
• Master stakeholder management.
• Are fluent in both Danish and English.
• Have a structured mindset regarding data management and analysis
• Have experience with working in ERP systems

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Benefits at TERMA
At TERMA, we prioritize the well-being of our employees, ensuring they are well taken care of. Joining our team comes with a multitude of perks designed to enhance your social life, cultural experiences, and health.
Development Opportunities: Benefit from a personalized development plan, access to our e-learning program, and specific career courses.
International Environment: Explore career opportunities with colleagues around the world.
Flexible Working Hours: Enjoy the opportunity to work part-time and the option to work from home up to two days per week.
Comprehensive Benefits Package: Receive a 10% paid pension along with a beneficial health care and insurance package.
Well-being Perks: Take a 30-minute break to enjoy a massage.
Home Office Support: We cover the cost of your home internet and provide necessary equipment, including a mobile phone with a paid subscription and IT equipment for home use.
Social and Professional Events: Participate in various events including sports and talks, and join our book club, bicycle club, student network, wine club, motorcycle club, and more.
Convenient Locations: Work from our offices in Lystrup, Søborg, and Grenaa.

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We encourage all individuals to apply for our job openings, as we are dedicated to fostering a diverse, equitable, inclusive, and welcoming workplace. Our commitment to these DEIB principles means we value and celebrate the unique backgrounds, perspectives, and experiences of each team member. We strive to ensure that every employee has equal opportunities to succeed, feels respected and valued, and experiences a strong sense of belonging within our organization.
We encourage you to leave out photo, age, and name.

We do not expect you to write an application, but please send us a motivated resume. To ensure that your application will reach us and is properly processed, we only accept applications via www.TERMA.com. Applications will be processed continuously.

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Any unanswered questions?

Feel free to contact Hiring Manager on this e-mail: [email protected] in case of any further questions regarding this position.
Bear in mind that candidates for this position must be able to obtain a security clearance by the Danish Defense Intelligence Service. This entails that candidate, as a minimum, have stayed within NATO/EU for the last 7 years only interrupted by short stays abroad.
The Denmark based high-tech TERMA Group develops products and systems for defense and non-defense security applications, including command and control systems, radar systems, self-protection systems for aircraft, space technology, and aerostructures for the aircraft industry. TERMA | Allies in innovation

The high-tech and innovative TERMA Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.

Headquartered in Aarhus, Denmark, TERMA has subsidiaries and operations across Europe, in the Middle East, in Asia Pacific as well as a wholly-owned U.S. subsidiary, TERMA Inc., with offices in Washington D.C., Georgia and Texas.