Customer Service Manager
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Roskilde
This position is based at our friendly office in Roskilde, Denmark and you will join our IT Service Management team. The IT Service Management team is in charge of developing, operating, supporting, and managing bec's service management related core processes and tools.
The Customer Service Manager position offers an opportunity to influence the way we as a company continue to deliver great customer experience to our bank customers and end customers of the bec supported banks. Our support is staffed all days of the week to serve customers using the systems. We excel on a professional conduct and offering support leaving the customers happy - which is often more than just solving the problem
Your direct manager will be, Area Director Martin Wulff Søndergaard.
Primary task and responsibilities include:
To succeed you will have:
It’s nice to have:
BE YOUR BEST SELF WITH bec’S BENEFITS!
We offer a diverse range of benefits for our employees. Here are just a few of them
WHAT DOES THE RECRUITMENT PROCESS LOOK LIKE?
MAKE US AWARE OF YOUR TALENT
We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www.bec.dk/en/vacancies/
If you have any questions related to the position, please contact Talent Attraction Partner Anders Rud Skak-Arnstrup at 00 45 23 80 06 44.
You can also learn more about bec by browsing our company culture book: wearebec.pdf
The Customer Service Manager position offers an opportunity to influence the way we as a company continue to deliver great customer experience to our bank customers and end customers of the bec supported banks. Our support is staffed all days of the week to serve customers using the systems. We excel on a professional conduct and offering support leaving the customers happy - which is often more than just solving the problem
Your direct manager will be, Area Director Martin Wulff Søndergaard.
Primary task and responsibilities include:
- Motivate and lead a large service organization and foster the right customer experience culture
- Be part of the team interfacing with the financial institutions
- Represent the team in IT Service Management leadership team
- Secure proper tooling and processes
- Be the voice of the end customer and convey feedback to system development teams
- Financial and service level accountability
- Data-driven performance and reporting
To succeed you will have:
- Versatile people management skills
- Structure and transparency
- An ability to represent the organization towards the stakeholders
- A desire to always look for improvements and challenging the status quo
- A keen interest in banking and the needs of the end customers
- High level of English and Danish skills in writing and orally as we have colleagues in teams distributed in Denmark and Poland
It’s nice to have:
- Relevant experience from a similar position working with customer facing service organizations
- Experience from the financial or other highly regulated sector
- Experience with ITIL processes and ServiceNow
BE YOUR BEST SELF WITH bec’S BENEFITS!
We offer a diverse range of benefits for our employees. Here are just a few of them
- Professional development
- Healthy, varied lunch and fruit in the canteen
- Active staff associations: yoga, cycling, gokart, games, running, bowling etc.
- Flexible working hours
- Pension scheme
- Health and dentist insurance.
- Find out more about working life at bec.
- Referral bonus
WHAT DOES THE RECRUITMENT PROCESS LOOK LIKE?
- Send us your CV: We want to get to know you
- Screening call: Let’s chat and see if we’re a match
- Meet your future manager and team: See who you’ll be working closely with.
- Personality and cognitive test: Let’s learn more about you.
- Meet our talent partner and your future manager once more: Get feedback on your test results.
- Time to sign the contact: We’re ready to welcome and onboard you to bec!
MAKE US AWARE OF YOUR TALENT
We are an equal opportunities employer. We hire top talent regardless of race, religion, color, national origin, sexual orientation, gender identity, and age. We encourage all qualified candidates to apply. See our full list of vacancies at https://www.bec.dk/en/vacancies/
If you have any questions related to the position, please contact Talent Attraction Partner Anders Rud Skak-Arnstrup at 00 45 23 80 06 44.
You can also learn more about bec by browsing our company culture book: wearebec.pdf
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Roskilde.
Jobbet er oprettet på vores service den 20.3.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Roskilde
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Statistik over udbudte jobs som kundeservicemedarbejdere i Roskilde
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Roskilde over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Roskilde over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 4. november 2024 | 2 |
| 3. november 2024 | 2 |
| 2. november 2024 | 2 |
| 1. november 2024 | 3 |
| 31. oktober 2024 | 4 |
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| 24. oktober 2024 | 3 |
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| 20. oktober 2024 | 3 |
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| 5. oktober 2024 | 3 |