Senior Customer Experience Consultant
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Skanderborg
Do you want to support our global growth strategy by enabling an industry leading customer experience (CX) throughout the customer journey? Can you transform data into business critical and actionable CX insights? Do you feel motivated by making a difference to in the world’s water and energy challenges?
Become a part of Marketing
Kamstrup is a Danish technology company and one of the world’s leading providers of intelligent metering solutions. We experience significant demand for our solutions and focus massively on development and production of intelligent metering equipment and systems for energy and water consumption. Therefore, we are looking for a Senior Customer Experience Consultant who has the experience and the drive it takes to succeed in setting the direction and implement Kamstrup's future CX program.
As Senior Customer Experience Consultant, you will become a part of our Sales Process & Tools team in Marketing who is also responsible for Kamstrup’s sales process and tools (CRM and CPQ). The team consists of three consultants and you will have direct reference to our Head of Sales Process and Tools. You will be the first dedicated CX Consultant and therefore it is expected that you contribute actively to the further development and implementation of CX , but also in defining your own role.
A job with focus on developing Kamstrup’s future CX Program
In the position as Senior Customer Experience Consultant, you will first and foremost play a cardinal role in establishing a common understanding of CX which implies scoping, continuous developing, managing and co-governing a CX program that will strengthen our customer relationship.
You will become responsible for the orchestration and co-designing of all customer surveys in Kamstrup and for transforming CX data into actionable insights. In continuation, you will be responsible for enabling the right governance setup and follow-up processes to continuously improve the Customer Experience and to ensure that the program is well-designed and kept up to date. Likewise, you are a change agent and will need to ensure adoption and necessary transformation of the insights provided by the CX program through presentations, workshops, participation in various governance boards etc.
More specific, you will be responsible for:
In the job, you can expect 10-20 travel days per year.
Personality matters
You hold a relevant master’s degree and have significant CX experience from an international B2B organization or from a consulting company for a minimum of 5 years. You must be able to operate on both a strategic and operational level and are expected to have experience with data processing programs and hold a broad understanding of statistical tools and models as well as various survey designs and questionnaire development.
As a person, you possess a balanced combination of commercial thinking and technical skills and capable of maintaining overview in a busy schedule with many different tasks. As you will be working with project and change management, it is important that you possess great people skills and have strong communication skills, including business writing and presentation skills. Furthermore, it is a requirement that you both speak and write English fluently.
We offer more than just a job
Kamstrup has a strong focus on the development of our employees and you will be offered both professional and personal development amongst skilled specialists and Kamstrup’s sales management. Additionally, we offer you flexible working hours and a lot of fringe benefits, such as: great cantina, free fruit, fitness center, in-house dentist, in-house hairdresser and free in-house health care clinic. We also have an active employee association.
We offer flexible working hours and numerous employee benefits at our Head Quarter, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarter in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Sales Process and Tools, Jacob Stammer Larsen, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of Marketing
Kamstrup is a Danish technology company and one of the world’s leading providers of intelligent metering solutions. We experience significant demand for our solutions and focus massively on development and production of intelligent metering equipment and systems for energy and water consumption. Therefore, we are looking for a Senior Customer Experience Consultant who has the experience and the drive it takes to succeed in setting the direction and implement Kamstrup's future CX program.
As Senior Customer Experience Consultant, you will become a part of our Sales Process & Tools team in Marketing who is also responsible for Kamstrup’s sales process and tools (CRM and CPQ). The team consists of three consultants and you will have direct reference to our Head of Sales Process and Tools. You will be the first dedicated CX Consultant and therefore it is expected that you contribute actively to the further development and implementation of CX , but also in defining your own role.
A job with focus on developing Kamstrup’s future CX Program
In the position as Senior Customer Experience Consultant, you will first and foremost play a cardinal role in establishing a common understanding of CX which implies scoping, continuous developing, managing and co-governing a CX program that will strengthen our customer relationship.
You will become responsible for the orchestration and co-designing of all customer surveys in Kamstrup and for transforming CX data into actionable insights. In continuation, you will be responsible for enabling the right governance setup and follow-up processes to continuously improve the Customer Experience and to ensure that the program is well-designed and kept up to date. Likewise, you are a change agent and will need to ensure adoption and necessary transformation of the insights provided by the CX program through presentations, workshops, participation in various governance boards etc.
More specific, you will be responsible for:
- Customer journey mapping and sequential roll-out of touchpoint surveys
- Data analysis and management presentations
- Governance implementation: Detailed plans and guidelines for governance
- Future CX platform(s) enabling better follow-up, more advanced and better analytics, knowledge sharing etc.
- Account specific Customer Experience insights from surveys embedded in CRM and other relevant platforms
In the job, you can expect 10-20 travel days per year.
Personality matters
You hold a relevant master’s degree and have significant CX experience from an international B2B organization or from a consulting company for a minimum of 5 years. You must be able to operate on both a strategic and operational level and are expected to have experience with data processing programs and hold a broad understanding of statistical tools and models as well as various survey designs and questionnaire development.
As a person, you possess a balanced combination of commercial thinking and technical skills and capable of maintaining overview in a busy schedule with many different tasks. As you will be working with project and change management, it is important that you possess great people skills and have strong communication skills, including business writing and presentation skills. Furthermore, it is a requirement that you both speak and write English fluently.
We offer more than just a job
Kamstrup has a strong focus on the development of our employees and you will be offered both professional and personal development amongst skilled specialists and Kamstrup’s sales management. Additionally, we offer you flexible working hours and a lot of fringe benefits, such as: great cantina, free fruit, fitness center, in-house dentist, in-house hairdresser and free in-house health care clinic. We also have an active employee association.
We offer flexible working hours and numerous employee benefits at our Head Quarter, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarter in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Sales Process and Tools, Jacob Stammer Larsen, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 23.11.2021, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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