Customer Experience Manager with focus on customer surveys and feedback analyses
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Skanderborg
Are you passionate about working with customer experience (CX) and transforming customer feedback into business-critical insights? Are you ready to take on a key role in developing and driving our future CX program, enabling a more customer-centric organization? Do you want a unique opportunity to impact a strategic initiative in a growing, international organization committed to making a difference in the world’s water and climate challenges ensuring clean water and energy to a maximum number of people?
Become a part of our CX Team
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded the innovation prize by Dansk Industri (DI), which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a new Customer Experience Manager, who has the experience and the drive it takes to succeed both in setting the direction and implementing Kamstrup’s future customer feedback solutions.
With direct reference to our Head of Sales Process and Tools in Marketing, you will become a part of an ambitious team responsible for Kamstrup’s global CX program and our sales tools such as CRM and CPQ. The team is characterized by an informal tone in a flat hierarchy and promotes a flexible balance between freedom and responsibility. You will work closely together with our Senior Customer Experience Manager in setting the direction and implementation of our CX program to achieve our ambition of having industry-leading customer experience.
A job with focus on driving our future customer survey program and turning feedback into recommendations
In this newly established position, you will be responsible for improving our ability to understand our customers’ experience and transform their feedback into insights that can be used as recommendations for improvements. Through ongoing engagement with the organization, you ensure that you have an updated and deep understanding of the business’ needs and strategy, and how you and the team can support this through customer insights.
More specifically, you will be:
You should expect 5-10 travel days per year.
Personality matters
To succeed in this role, it is crucial that you have at least 3 years of experience in a similar position either from a consultancy company or a larger organization where you have worked with customer insights and transforming these into recommendations to the business. It is also very important that you are passionate about CX and advocating the voice of the customer.
Furthermore, it is a requirement that you have:
As a person, you have strong analytical skills and a commercial mindset. You thrive in an out-going role, where you are the expert in designing, planning, implementing, and activating customer surveys, but also where you deep dive into customer feedback, conduct data analyses and facilitate presentations and discussion of key insights with stakeholders.
It is a requirement that you both speak and write English fluently.
We offer more than just a job
In this position you will become a part of a growing, international company that strives every day to ensure water and energy to a maximum number of people. You will have the chance to leave your mark on a strategically important area concerning how we transform customer insights into business value. This will be combined with a strong focus on the development of our employees as you will be offered both professional and personal development amongst skilled specialists and Kamstrup´s sales management.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Sales Process and Tools, Jacob Stammer Larsen on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our CX Team
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded the innovation prize by Dansk Industri (DI), which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a new Customer Experience Manager, who has the experience and the drive it takes to succeed both in setting the direction and implementing Kamstrup’s future customer feedback solutions.
With direct reference to our Head of Sales Process and Tools in Marketing, you will become a part of an ambitious team responsible for Kamstrup’s global CX program and our sales tools such as CRM and CPQ. The team is characterized by an informal tone in a flat hierarchy and promotes a flexible balance between freedom and responsibility. You will work closely together with our Senior Customer Experience Manager in setting the direction and implementation of our CX program to achieve our ambition of having industry-leading customer experience.
A job with focus on driving our future customer survey program and turning feedback into recommendations
In this newly established position, you will be responsible for improving our ability to understand our customers’ experience and transform their feedback into insights that can be used as recommendations for improvements. Through ongoing engagement with the organization, you ensure that you have an updated and deep understanding of the business’ needs and strategy, and how you and the team can support this through customer insights.
More specifically, you will be:
- Collecting and analyzing customer feedback by planning and executing customer surveys
- Providing data-driven and actionable recommendations for high impact improvements across the customer journey
- Participating in cross-functional fora to secure action-planning, execution, and continuous improvement of the surveys in the CX program
- Securing that customer feedback is embedded into our CRM system in a manner that provides a 360-degree perspective of the customer and enables a proactive use of feedback across channels
- Helping in defining the future survey setup in regard to what to survey, how to survey and which platform to use
You should expect 5-10 travel days per year.
Personality matters
To succeed in this role, it is crucial that you have at least 3 years of experience in a similar position either from a consultancy company or a larger organization where you have worked with customer insights and transforming these into recommendations to the business. It is also very important that you are passionate about CX and advocating the voice of the customer.
Furthermore, it is a requirement that you have:
- Demonstrated experience working with customer feedback and survey platforms
- Proven results in turning customer feedback into actionable recommendations for improvement through use of statistical analyses
- Strong project management skills with the ability to lead a project from A-Z
- Strong stakeholder management skills and experience with stakeholders in complex organizations
- Strong communication skills as to convey data into easy-to-understand insights through visualization (e.g., PowerBI) and presentations
As a person, you have strong analytical skills and a commercial mindset. You thrive in an out-going role, where you are the expert in designing, planning, implementing, and activating customer surveys, but also where you deep dive into customer feedback, conduct data analyses and facilitate presentations and discussion of key insights with stakeholders.
It is a requirement that you both speak and write English fluently.
We offer more than just a job
In this position you will become a part of a growing, international company that strives every day to ensure water and energy to a maximum number of people. You will have the chance to leave your mark on a strategically important area concerning how we transform customer insights into business value. This will be combined with a strong focus on the development of our employees as you will be offered both professional and personal development amongst skilled specialists and Kamstrup´s sales management.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Sales Process and Tools, Jacob Stammer Larsen on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 1.6.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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