Customer Success Manager
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Skanderborg
Are you motivated by delivering excellent service and advice to our customers across all business areas? Do you have experience with delivering high-quality IT, systems, and service solutions? Do you want to become responsible for identifying additional sales opportunities, value-adding services, and making sure our customers reach their full potential?
Become part of Customer Service Management
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy and we experience significant demand for our products, solutions, and services. A crucial part of achieving our goals is a continued focus on how we do business, and therefore we are looking to extend our team with this role.
With a direct reference to our Head of Customer Service Management, you will become a part of a team of 9 motivated colleagues, who work together to ensure high customer satisfaction. Through our strategic initiatives and strong customer-oriented mindset, we contribute to the journey towards being a more service-driven business.
A job with focus on customer value realization and aftersales
As our new Customer Success Manager, you will play a key role in ensuring that we deliver high customer value by driving initiatives and refining processes to improve our services. In this role, you will act as the primary point of contact for your customers, ensuring customer satisfaction and profitability by regularly reviewing customer portfolios to optimize benefits, identify gaps, and initiate sales opportunities. Your main KPI will be based on customer satisfaction, reflecting your commitment to delivering a seamless customer experience.
Your primary responsibilities will include:
Personality matters
We are looking for a Customer Success Manager who excels at collaborating with internal and external stakeholders to seek out opportunities for improvement and sales. We imagine that you have a relevant academic background with a minimum of a bachelor’s degree in Engineering, IT, Business Admin., or similar. Also, you have at least 3 years of experience from a similar role. Experience in project management or delivering improvement projects is considered an advantage.
As a person, you are self-motivated, structured, and equipped with a proactive mindset that drives you to deliver within deadlines and navigate in an ever-changing and fast-paced workday. Furthermore, you hold great communicative skills which give you the ability to create real value for our customers by gaining a deep understanding of their needs and providing insightful solutions.
It is a requirement that you speak and write Danish and English fluently.
We offer more than just a job
We offer you a unique opportunity to be involved in our journey towards being a value-adding service provider in our industry. You will become part of a strong team and company that wants to make a difference for our customers. You will have good opportunities to influence the future direction of the service area in close collaboration with competent and committed colleagues.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Customer Service Management, Lissen Sahl Møller on tel. +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become part of Customer Service Management
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy and we experience significant demand for our products, solutions, and services. A crucial part of achieving our goals is a continued focus on how we do business, and therefore we are looking to extend our team with this role.
With a direct reference to our Head of Customer Service Management, you will become a part of a team of 9 motivated colleagues, who work together to ensure high customer satisfaction. Through our strategic initiatives and strong customer-oriented mindset, we contribute to the journey towards being a more service-driven business.
A job with focus on customer value realization and aftersales
As our new Customer Success Manager, you will play a key role in ensuring that we deliver high customer value by driving initiatives and refining processes to improve our services. In this role, you will act as the primary point of contact for your customers, ensuring customer satisfaction and profitability by regularly reviewing customer portfolios to optimize benefits, identify gaps, and initiate sales opportunities. Your main KPI will be based on customer satisfaction, reflecting your commitment to delivering a seamless customer experience.
Your primary responsibilities will include:
- Managing onboarding responsiblities to ensure a seamless customer adaptation to our solutions and experience the full value in these
- Identifying data-based optimization areas and contributing to the further development of our services and products
- Monitoring customer feedback and survey response, initiating dialogues with Sales and Product Management to identify opportunities and ensuring overall customer satisfaction
- Reporting service level performance and defined KPIs to our customers
Personality matters
We are looking for a Customer Success Manager who excels at collaborating with internal and external stakeholders to seek out opportunities for improvement and sales. We imagine that you have a relevant academic background with a minimum of a bachelor’s degree in Engineering, IT, Business Admin., or similar. Also, you have at least 3 years of experience from a similar role. Experience in project management or delivering improvement projects is considered an advantage.
As a person, you are self-motivated, structured, and equipped with a proactive mindset that drives you to deliver within deadlines and navigate in an ever-changing and fast-paced workday. Furthermore, you hold great communicative skills which give you the ability to create real value for our customers by gaining a deep understanding of their needs and providing insightful solutions.
It is a requirement that you speak and write Danish and English fluently.
We offer more than just a job
We offer you a unique opportunity to be involved in our journey towards being a value-adding service provider in our industry. You will become part of a strong team and company that wants to make a difference for our customers. You will have good opportunities to influence the future direction of the service area in close collaboration with competent and committed colleagues.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Customer Service Management, Lissen Sahl Møller on tel. +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 10.11.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Skanderborg
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Statistik over udbudte jobs som kundeservicemedarbejdere i Skanderborg
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Skanderborg over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere i Skanderborg over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 4. juni 2024 | 1 |
| 3. juni 2024 | 1 |
| 2. juni 2024 | 1 |