ePID Service Operations Manager in Global Development
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Søborg
- General Management and Administration
- Søborg
Are you ready to co-drive the digital transformation of Global Development? We are on a journey towards leveraging various digital opportunities to support the business including better use of our data and automating processes. Are you hungry to make clinical trial participation easier and more engaging for participants?
The electronic Patient Interaction Device (ePID) Product is an industry leading e-device solution for connecting patients, HCPs and Novo Nordisk during clinical trial execution. The ePID Product is a new digital product in development and will enter production in 2020. We are looking for an ePID Service Operations Manager to be an integral part of the ePID Product’s development and its continuous fit-for-purpose deployment across clinical trials.
About the department
You will become part of our ePID Product Management department belonging to Global Development and located in Søborg, Denmark.
The ePID Product Management team brings together the ePID Product Owner, Solution Specialist, Risk Manager, Quality Manager, Scrum Master, UX/UI and Software Developer roles. The team is responsible for the development and maintenance of the ePID Product, including fit-for-purpose configuration of the ePID Product for use in clinical trials.
The ePID Product Management team is an effective in-house software development team working to Agile principles and values.
The position
As ePID Service Operations Manager your role is to setup, manage and retire ePID deployments – you can expect to be responsible for ensuring the smooth operation of 10+ unique trial-level configurations of the ePID Product running in production simultaneously.
The role includes ownership, authoring and revision of the overall Service Operations Management key processes, as well as key process relation artifacts e.g. ePID Product-level Service Operations Plan and trial related documents required to operationalize each unique clinical trial configuration. The role requires a considerable amount of self-drive/direction setting and accountability. The ePID Product and team can be considered a ‘start-up’ style environment and therefore your role is expected to evolve and mature as the ePID Product platform matures.
A key demand of the role is the ability to frame operational requirements with third party suppliers e.g. helpdesk and logistics, continuously balancing dependencies and priorities. Another key demand is the desire and ability to be ‘hands-on' e.g. you will be responsible for our ePID Product Mobile Device Management environment (Airwatch), as well as monitoring and triage of helpdesk tickets between the ePID Software Development team and Clinical Operations across Clinical Development areas of Novo Nordisk.
As an ePID team member you will be obliged to pro-actively understand and take an active role in continuous Risk Management of the ePID Product and its unique configurations which users are exposed to. Your proactively will ensure that helpdesk tickets and/or other operational inputs are appropriately prioritised and resolved in a way that ensures patient safety, security, privacy and data integrity.
Qualifications
We are looking for a candidate with experience from one or more business areas in global clinical drug development, global IT or other adjacent areas. The ideal candidate will have:
· A passion for operational excellence and a willingness to get ‘hands-on’
· Minimum 5-year experience within clinical projects using clinical trial tools and/or from within system/helpdesk operations
· Project leadership experience within an expert role requiring a high level of collaboration across skill types.
· Strong experience working with clinical trials in a role that translates various needs and requirements into a concise specification. Extensive interest and experience working with clinical trial connected devices and/or software apps is a must.
· Strong knowledge of and experience with clinical IT tools
· Leading in business knowledge: IT Industry, Regulatory GCP, Business Process Understanding
· Strong knowledge within good documentation practice and compliance
· Knowledge of verification and validation activities
· Experience from cross-organisational work driving business critical initiatives
· Solid understanding of the global Novo Nordisk development organisation
We emphasize accountability and reaching goals through a collaborative effort, thus it is essential that you can use your good interpersonal and communication skills to achieve results together with others. You enjoy responsibility and complete your assignments proactively and within deadlines. Finally, you can communicate fluently in English, both in speech and writing.
Working at Novo Nordisk
At Novo Nordisk, your skills, dedication and ambition help us change lives for the better. In exchange, we offer you an opportunity to work with extraordinary talent and to benefit from a range of possibilities for professional and personal development.
Contact
For further information, please contact Christian Born Djurhuus +45 3079 5723.
Deadline
31 Jul 2020
Please note that applications will be reviewed on a rolling basis and interviews held as soon as suitable candidates are identified.
Millions rely on us
To work for Novo Nordisk you will need the skills, dedication and ambition to change lives for the better for millions of patients living with diabetes and other chronical diseases. In exchange, we offer the chance to be part of a truly global workplace, where passion and engagement are met with opportunities for professional and personal development.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Søborg.
Jobbet er oprettet på vores service den 13.7.2020, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Søborg
- Fredag den 31. juli 2020
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