Customer Support Agent with Danish (full-time or part-time), Riga, Latvia
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Udlandet
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Customer Support Agent in Riga.
Full-time, onsite in Riga.
Employment type: full-time or part-time (minimum 20 hours a week)
Duties and responsabilities
Requirements
Offer
Employee benefits
More information:
David Kennedy, [email protected]
How to apply?
Read the vacancy and apply online as soon as possible:
https://davidkennedyrecruitment.teamtailor.com/jobs/3648692-customer-support-agent-with-danish-full-time-or-part-time
Kilde: Jobnet.dk
Full-time, onsite in Riga.
Employment type: full-time or part-time (minimum 20 hours a week)
Duties and responsabilities
- Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours, be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
Requirements
- Upper intermediate Danish (B2) and very good level of English (C1) language, both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
- No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process
Offer
- Paid startup training and professional development sessions
- Shifts within the line operating hours 10 AM - 06 PM, from Monday to Sunday. 40 hours a week
- Hybrid work (performance dependant)l might be considered after initial 3 months of employment
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
Employee benefits
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.
More information:
David Kennedy, [email protected]
How to apply?
Read the vacancy and apply online as soon as possible:
https://davidkennedyrecruitment.teamtailor.com/jobs/3648692-customer-support-agent-with-danish-full-time-or-part-time
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 2.9.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Udlandet
- Mandag den 28. oktober 2024
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Statistik over udbudte jobs som kundeservicemedarbejdere i Udlandet
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i Udlandet over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 22. december 2024 | 102 |
| 21. december 2024 | 102 |
| 20. december 2024 | 102 |
| 19. december 2024 | 101 |
| 18. december 2024 | 102 |
| 17. december 2024 | 101 |
| 16. december 2024 | 101 |
| 15. december 2024 | 102 |
| 14. december 2024 | 102 |
| 13. december 2024 | 102 |
| 12. december 2024 | 102 |
| 11. december 2024 | 102 |
| 10. december 2024 | 102 |
| 9. december 2024 | 101 |
| 8. december 2024 | 101 |
| 7. december 2024 | 101 |
| 6. december 2024 | 100 |
| 5. december 2024 | 102 |
| 4. december 2024 | 103 |
| 3. december 2024 | 103 |
| 2. december 2024 | 99 |
| 1. december 2024 | 89 |
| 30. november 2024 | 89 |
| 29. november 2024 | 95 |
| 28. november 2024 | 98 |
| 27. november 2024 | 97 |
| 26. november 2024 | 96 |
| 25. november 2024 | 95 |
| 24. november 2024 | 96 |
| 23. november 2024 | 97 |
| 22. november 2024 | 98 |