Customer Quality Manager

Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?Do you want to secure the continuous development of Quality in Grundfos and support the success of the world’s most sustainable pumps? Do you want to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division? Do you have the ability to ensuring that both operational, tactical and strategical tasks and initiatives related to customer quality are managed?If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.
If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.If this sounds like you then look at our Customer Quality Manager position spanning across multiple locations and working in close collaboration with a variety of functions.What is the job about?What is the job about?What is the job about?What is the job about?What is the job about?What is the job about?What is the job about?As our new Customer Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards success deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization. As our new Customer Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards success deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization. As our new Customer Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards success deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization. As our new Customer Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards success deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization. As our new Customer Quality Manager, you will become a part of a global team, consisting of 7 people with reporting line directly to our Quality Director and have a role as a lead individual contributor. Your main stakeholders and business partners will be plants, sales, service, solution & marketing and of course externally to our customers. To be leading the way towards success deliveries in the Industry Division, you will also have close connection to the other divisions and cross function teams within our quality organization.In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities. In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities. In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities. In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities. In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities. In this role your main responsibilities will be to represent the EMEA Region with a customer quality perspective and manage the dual hat role of also supporting our Industry Division. You will be responsible for ensuring that both operational, tactical, and strategical tasks and initiatives related to customer quality are managed. Furthermore, you will lead cross functional activities in the Industry EMEA Region related to customer Quality initiatives involving the plants including non-conformities.Specific tasks include:Specific tasks include:Specific tasks include:Specific tasks include:Specific tasks include: Manage customer relations to ensure product quality with both reactive and proactive initiatives
Ensure customer complaints being handled in a fast and professional way to protect customers
Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)
Monitor monthly Customer KPI´s incl. 8D performance per area
Support the development and implementation of S1403: Reporting & consolidation, Data analysis
Represent the Customers when a major Quality issue is handledManage customer relations to ensure product quality with both reactive and proactive initiativesManage customer relations to ensure product quality with both reactive and proactive initiativesManage customer relations to ensure product quality with both reactive and proactive initiativesManage customer relations to ensure product quality with both reactive and proactive initiativesManage customer relations to ensure product quality with both reactive and proactive initiativesEnsure customer complaints being handled in a fast and professional way to protect customersEnsure customer complaints being handled in a fast and professional way to protect customersEnsure customer complaints being handled in a fast and professional way to protect customersEnsure customer complaints being handled in a fast and professional way to protect customersEnsure customer complaints being handled in a fast and professional way to protect customersParticipate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)Participate and drive Key Customer meetings supporting Sales in driving the quality agenda (presentation of Customer specific Quality figures and status on Quality actions)Monitor monthly Customer KPI´s incl. 8D performance per areaMonitor monthly Customer KPI´s incl. 8D performance per areaMonitor monthly Customer KPI´s incl. 8D performance per areaMonitor monthly Customer KPI´s incl. 8D performance per areaMonitor monthly Customer KPI´s incl. 8D performance per areaSupport the development and implementation of S1403: Reporting & consolidation, Data analysis Support the development and implementation of S1403: Reporting & consolidation, Data analysis Support the development and implementation of S1403: Reporting & consolidation, Data analysis Support the development and implementation of S1403: Reporting & consolidation, Data analysis Support the development and implementation of S1403: Reporting & consolidation, Data analysisRepresent the Customers when a major Quality issue is handledRepresent the Customers when a major Quality issue is handledRepresent the Customers when a major Quality issue is handledRepresent the Customers when a major Quality issue is handledRepresent the Customers when a major Quality issue is handledIn this position there is expected travel days – to visit Customers and plants. In this position there is expected travel days – to visit Customers and plants. In this position there is expected travel days – to visit Customers and plants. In this position there is expected travel days – to visit Customers and plants. In this position there is expected travel days – to visit Customers and plants.Your background

As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions. Your background

As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions. Your background

As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions. Your background

As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions. Your backgroundYour backgroundYour backgroundAs the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions. As the responsible for customer relations in relation to quality, you communicate and drive plans with your great interpersonal skills combined with your personal impact. You have a solid ability to identify, influence and manage stakeholders and are not intimidated by challenging internal and external customer groups. Moreover, you have a proactive mindset with the ability to anticipate problems and questions.We furthermore imagine that you: We furthermore imagine that you: We furthermore imagine that you: We furthermore imagine that you: We furthermore imagine that you:Have a master’s degree in mechanical engineering or similar.
Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment.
Have experience from working in an international cross functional matrix organization.
Speak and write English – if you speak German, it is a plus

Have a master’s degree in mechanical engineering or similar.Have a master’s degree in mechanical engineering or similar.Have a master’s degree in mechanical engineering or similar.Have a master’s degree in mechanical engineering or similar.Have a master’s degree in mechanical engineering or similar.Have a master’s degree in mechanical engineering or similar.Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment. Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment. Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment. Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment. Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment. Have solid work experience with a proven track record, ideally from working with customer quality perspectives from a large manufacturing environment.Have experience from working in an international cross functional matrix organization.Have experience from working in an international cross functional matrix organization.Have experience from working in an international cross functional matrix organization.Have experience from working in an international cross functional matrix organization.Have experience from working in an international cross functional matrix organization.Have experience from working in an international cross functional matrix organization.Speak and write English – if you speak German, it is a plus

Speak and write English – if you speak German, it is a plusSpeak and write English – if you speak German, it is a plusSpeak and write English – if you speak German, it is a plusSpeak and write English – if you speak German, it is a plusSpeak and write English – if you speak German, it is a plus“To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,” says Quality Director, Dan Peng “To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,” says Quality Director, Dan Peng “To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,” says Quality Director, Dan Peng “To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,”“To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,”“To succeed in the role, it is crucial that you bring experience from working closely together with customers and salespeople in a global organization. At the same time, you must thrive in a dynamic environment and be able to turn complex problems into clear priorities and communication. Quality is the catalyst that transforms intentions into actions, turning aspirations into the tangible fabric of success,” says Quality Director, Dan Peng says Quality Director, Dan PengWhat’s in it for you?

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by our six core values, and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons.
What’s in it for you?

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by our six core values, and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons. What’s in it for you?

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by our six core values, and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons. What’s in it for you?

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by our six core values, and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons. What’s in it for you?What’s in it for you?What’s in it for you?

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by our

What are your goals? At Grundfos, it is our mission to help you develop so that you can live up to your full potential both career-wise and personally. We are guided by oursix core valuessix core valuessix core valuessix core values, and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons. , and you will find that your ideas will be welcomed and can help create a change everywhere, from local projects to large globally oriented projects. You will meet colleagues from all over the world both in your everyday life and when you collaborate cross-culturally and expand your cultural horizons.In addition, your day-to-day benefits include:

In addition, your day-to-day benefits include:

In addition, your day-to-day benefits include:

In addition, your day-to-day benefits include:

In addition, your day-to-day benefits include:

In addition, your day-to-day benefits include:
If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.
On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
Annual bonuses, health insurance, parental support, internal well-being consultants and programs
Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choiceAnnual bonuses, health insurance, parental support, internal well-being consultants and programs Annual bonuses, health insurance, parental support, internal well-being consultants and programs Annual bonuses, health insurance, parental support, internal well-being consultants and programs Annual bonuses, health insurance, parental support, internal well-being consultants and programs Annual bonuses, health insurance, parental support, internal well-being consultants and programs Annual bonuses, health insurance, parental support, internal well-being consultants and programsDiverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly. Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on: [email protected] you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on: [email protected] you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on: [email protected] you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on: [email protected] you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on: Do you want to learn more?

If you have questions or would like to know more about this position, please contact Quality Director, Industry Dan Peng on:Do you want to learn [email protected]@[email protected]@Grundfos.com If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our peopleTo dig deeper into the Grundfos universe, follow us on To dig deeper into the Grundfos universe, follow us onLinkedInLinkedInLinkedInLinkedIn oror YouTube YouTube YouTubeYouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our peopleMeet our peopleMeet our peopleMeet our people We look forward to hearing from you. We look forward to hearing from you. We look forward to hearing from you. We look forward to hearing from you. We look forward to hearing from you. We look forward to hearing from you. We look forward to hearing from you.