CRM Regional Trainer - MSC Mediterranean Shipping Company
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MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal, and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, process, and management information. In this age of disruption, MSC needs to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment.
Within the CRM team, we’re looking for a CRM Reginal Trainer to join our team and help us facilitates and coordinates instructor led training programs to implement CRM and to promote change management across all MSC Agencies (Sales and Customer Service streams) You will work out of our Copenhagen office.
Are you eager to evolve professionally in a dynamic and fast-growing environment? Join us in an exciting journey!
MAIN REPONSIBILITIES
The CRM Reginal Trainer will:
Internal and external customers the position works with or is accountable to, Global Change Management Lead
JOB REQUIREMENTS
Contact information
For more information, you are welcome to contact Per Jørgensen from Hudson Nordic at phone 7027 7733. Hudson Nordic supports MSC Mediterranean Shipping Company in this strategically important hire. To apply, please
Within the CRM team, we’re looking for a CRM Reginal Trainer to join our team and help us facilitates and coordinates instructor led training programs to implement CRM and to promote change management across all MSC Agencies (Sales and Customer Service streams) You will work out of our Copenhagen office.
Are you eager to evolve professionally in a dynamic and fast-growing environment? Join us in an exciting journey!
MAIN REPONSIBILITIES
The CRM Reginal Trainer will:
- Assist in designing and developing training programs, based on specific needs identified during the implementation of CRM
- Partner with internal stakeholders (e.g. CRM Change Management Lead, L&D Mgr) and liaise with experts (e.g. external consultants) regarding instructional design
- Assists in preparing hard copy training materials such as module summaries, videos, and presentations.
- Assists in hosting ‘train the trainer’ sessions for Agencies’ Commercial & Customer Service Staff (Executive, Managers, Representatives) for the implementation of the CRM modules at Agency level
- Assists in delivering training to Agency Staff during the implementation of the CRM modules, in situations in which resistance to change is critical at local level
- Use known education principles and stay up to date on new training methods and techniques
- Develop monitoring systems to ensure that all Agencies’ Staff are performing job responsibilities according to training
- Collects and provide feedback about change readiness presenting findings in a logical and easy-to-understand manner
Internal and external customers the position works with or is accountable to, Global Change Management Lead
- CRM Regional Coordinators
- CRM Content Specialist
- Global Learning and Development Manager
- Agency CRM Ambassadors
JOB REQUIREMENTS
- Bachelor or master’s degree
- At least 5 years of working experience as learning facilitator
- Preferred candidates with previous HR/CRM generalist working experience
- Excellent English verbal and written communication skills or native English-speaker
- Advanced public speaking skills
- Out of the box thinking
- Ability to handle different opinions and resistance
- Proven hands-on attitude
- Strong ability to develop effective working relationships
- Pragmatic and proactive who enjoys delivering tangible results
- Structured approach in dealing with complex context in a multitasking environment
Contact information
For more information, you are welcome to contact Per Jørgensen from Hudson Nordic at phone 7027 7733. Hudson Nordic supports MSC Mediterranean Shipping Company in this strategically important hire. To apply, please
Information og data
Denne ledige stilling har jobtypen "Maritim medarbejder", og befinder sig i kategorien "Industri, håndværk og teknik".
Arbejdsstedet er beliggende i Storkøbenhavn
Jobbet er oprettet på vores service den 9.6.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Maritim medarbejder
- Storkøbenhavn
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