E-commerce Support Specialist to join world-leading audio company HARMAN

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands? 2022 holds exciting opportunities, as we are facing many new areas, such as expanding into new Marketplaces, go-live with personalized products, implementing a new Chatbot and much more. Do you want to be a part of the exciting path? Then we might have the opportunity for you.

You will support the commercial part of HARMAN Lifestyle E-commerce business and further improve processes and find better solutions

The E-commerce Support Specialist will join the team being responsible for leading and guiding HARMANs EMEA customer support call center. You will be based in Kvistgaard, Denmark. The team works closely together with the internal E-commerce team and the European customer support call centers which do B2C support as you will support and advise them.

Other primary tasks include, but are not limited to:

• Administrative day-to-day tasks, which include solving immediate issue.
• Provide regular training and updates to the helpdesk team’s trainers and team leads.
• Gather and analyze relevant feedback from customer case data and helpdesk teams and work with the appropriate department(s) to ensure customer feedback is optimized.
• Support global and regional E-commerce related projects.
• Coordinate order management tasks when exceptions occur (back office).
• Become an expert in HARMANs IT order management tools.

You have 1-2 years of experience from a relevant position in Sales, E-commerce support, or Customer Service.

Further, you have:

• Professional working proficiency in English.
• Knowledge of marketplaces and order management
• Strong communication skills, both verbally and in writing.
• Customer service and commercial-minded

Harman offers a great work environment, challenging career opportunities, professional training, and competitive compensation.

In addition, you get:

• Inclusive and diverse work environment that fosters and encourages career development opportunities.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• Opportunity to collaborate with talented teams across the world.

Do you want to join the journey? Apply with your resume

Send your application with a CV by pushing the ‘apply’-button below. We convene interviews on an ongoing basis, so apply today. Adecco Denmark is responsible for the recruitment process for Harman.

For further information about the position, please contact Research Consultant, Katrine Liljedahl – M: +45 31768254, E: [email protected]

And a few reasons you might love it

HARMAN creates useful, playful, beautiful things. Their many iconic brands including; JBL, Harman/Kardon and AKG are transforming the car, the workplace and everywhere in between. They work hard and look for brilliance from all their 30,000 employees and in return, you can expect a career full of brilliant possibilities. If you want to be part of a business offering industry-first features, innovation, superior sound technology, and the guarantee that you'll never have a dull day - HARMAN could be the place for you! (www.harman.com)