Digital Success Specialist
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København V
1,2Do you want to join a fast growing tech company and make a real impact? Then you might be the person we're looking for!
Join Mercell as a Digital Success Specialist!
Drive customer satisfaction through data-driven digital engagements. Leverage digital marketing expertise for program optimization, automate content, and collaborate with cross-functional teams. Be the 'voice of the customer,' gather feedback for product enhancement, and excel in effective renewal management. Adapt to industry trends, monitor KPIs, and champion customer advocacy for Mercell's success.
Apply now for a dynamic role shaping the digital journey!
Working at Mercell
Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.
Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.
Your Mission
In this role you will be a part of the Digital Engagement team at Mercell. The team exists to help our customers get more value out of our product, achieve their desired outcome, and experience value faster.
We see the following qualities as important to thrive and evolve in this role:
Core Responsibilities
Required Qualifications
Start date: As soon as possible
Duration: Full time
Working hours: Hybrid remote
Location: May be based anywhere where Mercell has a legal entity such as Sweden, Norway, Netherlands, Denmark, Finland.
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application.
We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.
Application Deadline: 02 February 2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
What we Offer
Mercell is in a very exciting period and you will play an important role in our ambitious journey.
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.
Growth | Curiosity | Courage | Trust
The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.
Our perks & benefits:
Inclusive culture where you are welcomed to be yourself
Flexible and hybrid work encouraging a work-life balance
Be a part of a collaborative team with high ambitions
Individual development opportunities
Health insurance and pension plan
Competitive salary package
Paid parental leave
Team lunch and fruits
Computer and iPhone/Android
Unlimited coffee, tea and soft drinks
Company events like Friday bars, Summer and Christmas parties and more!
(may differ per country/office)
Questions for this position?
We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.
Happy to chat with you!
Hiring Manager: Oscar Axelsson, Head of Digital Engagement
Phone: +4670 562 4746
Email: [email protected]
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Kilde: Jobnet.dk
Join Mercell as a Digital Success Specialist!
Drive customer satisfaction through data-driven digital engagements. Leverage digital marketing expertise for program optimization, automate content, and collaborate with cross-functional teams. Be the 'voice of the customer,' gather feedback for product enhancement, and excel in effective renewal management. Adapt to industry trends, monitor KPIs, and champion customer advocacy for Mercell's success.
Apply now for a dynamic role shaping the digital journey!
Working at Mercell
Mercell is an industry leading software company, created in 1999, with the mission to re-imagine tendering and unlock business opportunities. Mercell makes big scale buying easy, strategic sourcing simple, and monitors the tender market for companies, so they can grow their market share. We support a diverse customer base of +30.000 buyers and suppliers across geographies, industries and sizes. It’s a great time to join us and shape the future of Mercell as we revolutionize the world of tender management.
Our culture is based on the Mercellian Spirit of continuous growth, curiosity, trust and courage. You will work in a dynamic international environment with ambitious and dedicated colleagues who are passionate about what they do, supported to be themselves and together create real value for the society.
Your Mission
In this role you will be a part of the Digital Engagement team at Mercell. The team exists to help our customers get more value out of our product, achieve their desired outcome, and experience value faster.
We see the following qualities as important to thrive and evolve in this role:
- Expert in diverse digital platforms and tech integration.
- Questions norms, embraces change, and champions new ideas.
- Analytical decision-maker utilizing platform data for optimization.
- Strong communication skills for articulating ideas and driving change.
- Committed to ongoing learning and adapting to industry trends.
Core Responsibilities
- Data-Driven Strategy: Develop and execute data-driven digital success initiatives, optimizing the customer journey using analytics and customer data.
- Customer Experience: Enhance digital customer experience through collaboration with cross-functional teams and automation.
- Tool Implementation: Drive seamless data-driven engagements with the implementation of a customer success tool.
- Voice of the Customer: Gather customer feedback and insights to inform product improvements, aligning offerings with expectations.
- Expectation Management: Exceed customer expectations, prioritize needs promptly, and focus on retention and renewal.
- Renewal Strategies: Implement renewal strategies, proactively addressing risks to maximize customer lifetime value.
- Collaboration: Foster collaboration for a unified approach to customer success, aligning initiatives with business objectives.
- Continuous Improvement: Stay updated on industry best practices and technologies, refining strategies based on feedback and market dynamics.
- Monitoring and Reporting: Implement monitoring systems for key performance indicators, sharing regular reports with stakeholders.
- Customer Advocacy: Identify and nurture customer advocates for case studies and testimonials, leveraging satisfied customers for promotion.
Required Qualifications
- Proven experience in designing, evaluating, and improving digital marketing strategies for clients.
- Proficiency in creating and enhancing digital customer experiences through collaboration and automation.
- Ability to exceed customer expectations, prioritize needs for retention, and influence product improvements as the 'voice of the customer.'
- Ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems.
- Ability to identify upselling and cross-selling opportunities.
- Knowledge of analytics tools for performance measurements.
- Great communication skills.
- Fluent in written and spoken English.
- Strong project management experience
Start date: As soon as possible
Duration: Full time
Working hours: Hybrid remote
Location: May be based anywhere where Mercell has a legal entity such as Sweden, Norway, Netherlands, Denmark, Finland.
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application.
We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.
Application Deadline: 02 February 2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.
What we Offer
Mercell is in a very exciting period and you will play an important role in our ambitious journey.
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver, not how you work or how many hours you spend on each task.
Growth | Curiosity | Courage | Trust
The Mercell core values - Growth, Curiosity, Courage and Trust - serve as a foundation for the decisions we make, how we drive our business and how we interact with our colleagues, customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.
Our perks & benefits:
Inclusive culture where you are welcomed to be yourself
Flexible and hybrid work encouraging a work-life balance
Be a part of a collaborative team with high ambitions
Individual development opportunities
Health insurance and pension plan
Competitive salary package
Paid parental leave
Team lunch and fruits
Computer and iPhone/Android
Unlimited coffee, tea and soft drinks
Company events like Friday bars, Summer and Christmas parties and more!
(may differ per country/office)
Questions for this position?
We hope you got all your questions answered and you feel confident applying for this position, however if you have more questions or doubts regarding the position, please contact the hiring manager directly.
Happy to chat with you!
Hiring Manager: Oscar Axelsson, Head of Digital Engagement
Phone: +4670 562 4746
Email: [email protected]
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i København V.
Jobbet er oprettet på vores service den 26.1.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- København V
- Fredag den 02. februar 2024
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