Onsite Support Specialist

Can you deliver world class 1st & 2nd level onsite support?

At NNIT, you can make your mark on some of the most challenging projects in the industry, on our journey forward as a company, and on your own career. You’ll work in agile teams with other passionate people in a culture with room for independent thinking and individual responsibility.

It’s not only about delivering IT support; it’s all about how you do it.

You will provide 1st & 2nd Level IT support to the customer, assisting them with hardware and software problems. It’s expected that pro-activeness and the ability to adapt and thrive under pressure, individually and/or as a member of the team is a naturally part of your work ethics and personality. Your responsibilities include providing hardware, software, and systems support in a Microsoft Windows and Office 365/SharePoint environment.

Additional responsibilities include network support, telecommunications, desktop and application support as well as Tier 1 and Tier 2 support, responding to emails, documentation, tracking and routing issues in a ticket tracking system, user education and primary onsite support and administration of the O365 SharePoint intranet.

Your role covers different aspects within IT support and takes lead on more complex tasks.

Your daily work as our Onsite Supporter will include:

• user support through phone, ticket system, and personal face to face communication
• handling all reported incidents relating to our environment e.g. Webex, Office 365 and other cloud-based solutions
• handling service requests e.g. hardware purchase, user access, new apps
• troubleshoot and elevate issues to our second line or partners
• software and hardware installations (including mobile devices)
• handling user administration
• onsite hardware setup and user training

Required Qualifications:

• Minimum five (5) years of hands-on experience with onsite support is required.
• Ability to work under pressure
• Excellent written and oral communication skills in Danish and English is a must
• Working knowledge of MS Office 365, MS servers, AD, networking protocols and Sharepoint
• Experience as a team coordinator, working with written procedures, handling of escalations with 2nd line is a plus

Interpersonal skills and competencies required:

• To ensure the accurate translation of a user’s needs into functional and technical requirements, excellent written and verbal communication skills are required (Danish and English)
• Must be self-motivated and able to work alone or in a team environment.
• Must be able to work effectively with limited supervision.
• Must possess excellent time management skills to ensure all deadlines are met.
• Requires a high energy level and strong sense of urgency.
• Must have a strong “customer focus” and timely follow-through and delivery on customer requests.

The position will be based in Hellerup, and supports one of our important customers.
We evaluate applications on a continuous basis, and therefore we encourage you to apply for the position as soon as possible.