Job ID: 11656

#contentdesign #UX #customerexperience
Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
Nordea’s Customer Experience & Design team is rapidly growing, and we are looking for a UX Writer to join our business banking team. Working with highly trained and international teams in a fast-paced agile environment, you’ll play a part in making us digitally native. In this role you’ll be designing top-notch banking solutions to serve our customers’ continuously evolving needs with a team of energetic, talented, and emotionally intelligent designers.
In Nordea, you will get the opportunity to apply your creative skillset to a variety of hard digital challenges – from building personalized banking interfaces that are simply beautiful, to creating the next generation of customer support, and bringing the customer experience strategy to life across four countries.
Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.
About this opportunity
Welcome to Nordea’s Designer Community. The team is located in Copenhagen and includes all talent - Content, Service, Research, UX and UI - necessary to shape the future of banking today. We hope you’re as excited about joining us on this transformational journey as we are!
Inside Nordea, we add value by working at the forefront of intuitive, innovative and beautiful products that enable our customers. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours and emotions that inform product strategy and design decisions.
What you’ll be doing:
On a daily basis, you will work on responsive web and mobile design projects from concept to development, while working side-by-side with your team of designers, as well as Developers and Business Stakeholders. We are looking for someone that is curious and continually looking for ways to grow their design skills to work with our product development teams, to think critically about what we’re doing and to help improve the customer interactions through empathy.
Who are you
Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
To succeed in this role, we believe that you:
Your experience and background:
If this sounds like you, get in touch!
Next steps

Please submit your application and portfolio in English.
For more information about the position, please contact Experience Director Ayla Newhouse [email protected].
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving our customers and communities. So please come as you are.