Job Details

What you will do

Do you have experience with Service Cloud and ServiceMax? If so, join our business transformation program!

IT Business Analyst role is a business-facing IT analyst position accountable for the successful delivery of IT projects that enable the EMEALA Service Business. This position defines and develops business applications that support Service business processes.

How you will do it

• Build and deploy end to end IT solution for Service business and markets, involving configuring and integrating standard applications with none or minimum customization and software deployment.
  
  
• Work together with business partners, IT Business Lead, delivery team, Product owner, architects and third parties to develop, guide and implement IT solutions.
  
  
• Close collaboration with partners to define and document user stories, existing and to-be business processes, and functional requirements applicable for a line of business on EMEALA region level or country specific requirements.
  
  
• Accountable that results meet requirements with regards to Software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution.
  
  
• Responsible for contributing into the test strategy, defining critical success factors, acceptance criteria, test plan, detailing test cases, participating in non-regression, integration, user acceptance and other testing
  
  
• Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery.
  
  

What we look for

Required

• Min. 3 years working experience with Salesforce or Service management platforms like ServiceMax/Service Cloud
  
  
• Master at least one application area or platform (ServiceMax) and the integration aspects with other platforms, including a solid grasp of service processes, Oracle Service platform, CPQ
  
  
• Well organized, results driven and eager to handle difficult problems
  
  
• Ability to facilitate communication between business partners and technical delivery teams to achieve practical outcome and clarity on the solution and next steps.
  
  
• Experience with system integrations and understand how to tackle data discrepancies
  
  
• Excellent problem-solving skills and ability to communicate analytics findings various business teams
  
  
• Flexible and adaptable in regard to learning and understanding new technologies
  
  
• Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
  
  

Preferred

• Involvement in full cycle project implementations in ServiceMax
  
  
• Previous experience in sizeable multinational corporations
  
  
• Has a consistent record on working in a cross-cultural environment
  
  
• Ability to lead multiple regional projects optimally
  
  

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.