Virtual Desktop Service Owner

By Atea in Nordic & Baltic countries

Ansøgningsfrist 2022-11-29

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Do you want to strengthen our services further? We’re looking for a new Service Owner!

Atea is the market leader in IT infrastructure for businesses and public-sector organizations in Europe’s Nordic and Baltic regions. With more than 7,000 employees located in 84 offices across seven countries - Atea combines a unique breadth of competence in IT infrastructure with a powerful local presence in each market we serve.

We are building the future with IT. We develop smart cities, education and welfare technology, aquaculture and power. We are passionate about lifelong learning, and good values are important for constantly developing ourselves, our team and the company.

We are now looking for our new Service Owner. Join us!
Service owners is a part of CTO-Office in Atea Managed Services (AMS), and our mission is to be the innovators. We think outside the box and understand tomorrow’s customer needs while developing and maintaining our services. We now need to strengthen the team with a skilled Service Owner. In this role you will have a key part in our work to continues improve our services.

Your main responsibilities will be:

• Service ownership including design, planning, cost model and documentation
• Have a close relationship with the production unit and support the business with solution based on the business requirements
• Roadmaps for service that are aligned with the overall strategy for both AMS and Atea.
• Oversee and support implementation of planned changes/improvements to service.
• Ensure that service align with CISO & DPO requirements.
• Identify competency gaps within AMS on service.

And your task will be:

• Execute planned evaluation of service health
• Gathering and documenting technology requirements from strategy and business requirements
• Keep track of service baseline / current setup
• Investigate technology options/trends to improve service
• Investigate and define automation-and self-service flow options within the service
• Support Procurement in choice of solutions
• Support Project Management in planning and execution of technology changes or oversee execution on smaller changes connected to the service
• Support on solution design in sales and onboarding (on demand)

And who are you?
You identify yourself as a proactive, solution-oriented, and structured person. You have a great ability to work independently and to lead others, and to see the whole picture and a good ability to execute. You can communicate with technical personnel and decision makers, as well as produce ideas and solution suggestions visually. You are analytical with the ability to quickly familiarize yourself with new issues and seek new knowledge and likes to share your expertise. Change is something you think is necessary, and you have very good written and oral presentation skills.

What we can offer you:

• Challenging work tasks in an exciting business
• Professional development and highly competent colleagues
• Flexible working hours
• Adaptable and flexible employer competitive conditions
• A customized career program, certification and the opportunity for further education to build your skills
• An incredibly good working environment with a strong focus on lifelong learning and unity

Qualifications:

• Experience with similar tasks, preferably with larger complex companies or other service providers
• Experience with ITIL, flexible development methodology, DevOps, Lean and continuous improvement
• Knowledge about Azure Virtual Desktop or Citrix Virtual Desktop

Does this sound like an exciting opportunity?
We are ready to hear from you as soon as possible and no later than 29th of November 2022. All applications are evaluated continuously.

The most important thing for us is that you have the necessary competence and personal qualities, therefore we are flexible at the desired workplace.

Contact person
Jonas Dahl Spiris

Managed Service Design, Atea Managed Services

[email protected]

+4795116870