Customer Commitments PPO WnD

Opportunity

Location: India/Copenhagen, DK/The Hague, NL/UK

Opportunity

Maersk is looking for regional Platform Product Owners who will work closely with internal business, operations and engineering colleagues as well as our customers to manage the demand and prioritise customer implementations. As well as managing the pipeline the PPO will need to ensure the solutions delivered work towards achieving the right business outcome.

A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies, business models and capabilities into high quality, simple products that customers love.

We Offer

Maersk, the world's largest shipping company, is transforming into an industrial digital giant that enables global trade with its land, sea and port assets. We are an operations focused technology enablement team, which partners with both commercial and operational teams to ensure we deploy the right technologies in the right geographies. This position also offers the opportunity to take innovative ideas and turn them into our future.

Through Digital Transformation we identify, define and implement the mix of process, technology and culture that brings business, development and operation teams closer, allowing Maersk to deliver products faster, improve responsiveness and enhance quality for our consumers.

We are a very diverse team with colleagues having many different backgrounds and from many different cultures.

At Maersk, we focus on the individual’s development and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress.

We value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.

Key Responsibilities

As a Platform Product Owner you will manage demand, pipeline and prioritise customer implementations working closely with engineering teams. You will be responsible for monitoring sales pipelines to ensure swift support with technical design, solutioning, costs, time validation for opportunities at different stages of the sales pipeline. This role is inherently cross-functional and you will work closely with engineering, business development, operations and other product teams.

* Work closely with the senior sales teams, and stay close to the pipeline development.

* Support qualifying sales opportunities at early stages.

* Work directly with customers, sales and operations colleagues and manage customer implementation requirements and ensure consistent review of prioritizations which are in line with commercial expectations.

* Continuously align with platform PPO’s and Customer Engineering leads to match with available capacity.

* Liaise with Maersk business product stakeholders and engineering teams to define delivery solutions that are in line with business priorities and roadmaps.

* Manage prioritization and trade-offs between customer experience, business requirements, technical limitations, performance and operations.

* Provide insights and learnings to 2-in-the-box owners with regard to opportunity profile trends and customer demand, that could have an impact on the road map.

* Supervise and co-ordinate customer onboarding process, to ensure implementations are completed on-time.

* Escalate when opportunities are not OMEB compliant or when implementation are delayed providing root-cause analysis.

* Engage with other PPO community to make sure we align solutions cross platforms and feasibilities and delivery timelines for those integration solutions.

* Work with assigned engineer and regional tech implementation team, to understand capacity and pipeline, to better prepare possible scenarios with customers, regarding delivery dates and acceptance criteria.

Who we are looking for

* Good understanding of Logistics and Services, particularly WMS products and processes.

* Demonstrate a combination of technical engineering knowledge and an effective business acumen.

* Customer centricity and ability to understand complex problems / customer scopes and link it to draft solutions and set of requirements.

* Delivery focused with excellent attention to detail and drive to resolve issues.

* Interpersonal skills and capability to deal diplomatically in conflicting interest situations.

* Ability to demonstrate strong leadership skills by using sound judgements to make timely and effective decisions.

* Ability to understand the complexity of a global conglomerate and the role of technology as an integrated part of the business.

* Experience of Agile scrum methodology, PSPO is desirable.

* Have a strong focus on standardization and delivery.

* Well organized and independent to prioritize and meet deadlines.

* Able and willing to travel based on business requirements, 2-3 weeks per year.

* Fluent English in both written and oral.