Manager Service Design within managed services

By Atea in Nordic & Baltic countries

Ansøgningsfrist 2023-02-17

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Are you a team player who wants to be part of the international team? Right now, we at Atea Managed Services are looking for somebody who is passionate about service development and with proven track record of working with standardization of IT services. We offer a great workplace that is defined by employees who are passionate about what they do, take personal responsibility and put the team first. We proudly state that we build the future with IT.

Your role in the team

Atea Managed Services consists of more than 1500 employees in five countries, delivering managed services from the whole IT infrastructure spectrum to customers in the Nordics and Baltics. We offer a place to develop your expertise and where each day offers new challenges to solve together with your colleagues and customers. As a Manager for Service Design in Atea you are responsible for a team that runs development, maintenance, and service life cycle management of all services in Atea Managed Services portfolio. Your team consists of 17 highly skilled Service Owners located in 13 Atea offices across Nordics & Baltics. You have a business-focused mindset and use your ability to provide standardized services to our customers.

You will have responsibility for tasks in the total service development life cycle, from providing technical input in idea generation, to executing service development and hand over the service for deployment, as well as executing continuous service reviews and create decision material to continue development or decommission. You report to the Innovation Director within Atea Managed Services, and as part of the Innovation Management Team, you contribute with your skills to the other managers in the team.

“For us in Atea Managed Services, Innovation means our willingness to constantly exceed the market’s expectations with innovative services that helps our customers solve complex IT Operations and Management tasks. As our unique value-add, we develop software that makes our services more efficient and easier to use for our customers. Working with me means full focus on our customers future needs, and I put value in a work environment characterized by us colleagues supporting each other, we share our knowledge, challenges and we celebrate success together” - Jonathan Mörsell, Director Innovation, Managed Services

What are we looking for in you?

Your personal characteristics are crucial to succeed in the role and to thrive at Atea. We are looking for you who is an experienced leader for people on multiple locations, with experience from the Service Provider business. You use your results-oriented mindset to constantly improve services and our overall business. As a leader/coach, you are curious, and you achieve results by creating the right conditions for your employees and ensures continuous competence development. You lead the team virtually using modern tools, against your common goals and have the ability to see each individual and create commitment towards common goals. Since the work often requires quick decisions, personal qualities such as flexibility and a high energy level are very important. You like to work in an environment where no days are the same. To fit in with us, we believe that you love working in a team, you take personal responsibility, but firmly believe that we win as a team. You should also have the ability to understand and interpret numbers, service development models and understand how to practically implement strategies.

To success in the role as Manager Service Design you should have the following skills:

• Business-oriented mindset
• Fluent in English
• ITIL experience
• Human or interpersonal management skills
• Strategic thinking
• Excellent communication skills

Skills not mandatory, but desirable, are:

• Experience in agile project management methods such as Scrum e.g.
• Previous experience in the Service Provider business

What we offer

With us, you get to contribute to a smarter, more efficient, and sustainable society. With a focus on development, team spirit and personal responsibility, we make sure to make a difference. We encourage and support each other, and take advantage of our individual abilities, perspectives and experiences. That is why you are important to us. Because you are you, because you are curious and because you want to grow professionally - and as a person. Together, we create the team that builds the future with IT.

Contact us

Your application is welcome! Please contact Jonathan Mörsell, Director Innovation, Managed Services, on [email protected] alternatively, phone number +46 73 328 33 78 if you have any questions. We handle applications on an ongoing basis, and the role can be filled before the final application date. Atea’s recruitment process includes background checks. Atea wants to the ‘The Place To Be’ for our customers, partners and employees as we value and work actively with diversity and inclusion.