Head of Service Desk

By Atea in Nordic & Baltic countries

Ansøgningsfrist 2023-04-30

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Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers’ preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Head of Service Desk

Through our Service Desk, our customers get access to Atea's highly professional and collective expertise on IT-related matters and can focus on their core business. Atea's Service Desk is staffed by approx. 450 highly qualified IT specialists. Our mission is to be our customers' single point of contact for IT related advice and support. As head of our Service Desk, you have overall responsibility for the total delivery in all our countries. To help you, you have several group managers who are responsible for their respective countries as well as a manager of the Back Office. The focus of the role is to create structure and to maintain quality, customer- and employee satisfaction, as well as to face future challenges and opportunities by finding new tools to communicate with customers in different channels. You work actively with the follow-up of operational quality goals, are involved in the dialogue with various stakeholders and ensure that the right decisions are made and channelled correctly within Atea. An important part of the role is also to work with career development and to ensure that we have robust processes for onboarding, production control and employee engagement.

To get more information about our Service Desk please visit https://www.Atea.se/outsourcing/servicedesk-som-tjanst/

This is what we are looking for in You

We are looking for someone who has experience in managing a larger customer center, preferably with Nordic operations. You have experience in leading managers and have a very good understanding of how to combine technology, processes and human engagement with business development and financial profitability. It is important that you are goal-focused and structured and good at discussing, delegating, and following up. You see opportunities and understand the importance of helping the team clear obstacles in everyday life, and it is also natural for you to be decisive when required. You will collaborate with colleagues in all our countries, so you need to be able to speak English at a good level. If you have experience of working with chabot, AI and/or process control, that is an extra plus.

Our promise to You

With us, you get to contribute to a smarter, more efficient, and sustainable society. With a focus on development, team spirit and personal responsibility, we make sure to make a difference. We encourage and support each other, and take advantage of our individual abilities, perspectives, and experiences. That is why you are important to us. Because you are you, because you are curious and because you want to grow professionally - and as a person. Together, we create the team that builds the future with IT.

About Atea

Atea is the leading supplier of IT infrastructure in the Nordic and Baltic regions. Atea is present in 88 cities with over 8,000 employees in Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia. Atea delivers hardware and software from leading global vendors and provides consulting and technical services to support its customers with the design, implementation, and operation of their IT environments. Atea had gross sales of approximately NOK 47 billion (EUR 4.6 billion) in 2022 and is listed on Oslo Stock Exchange. www.Atea.com

Apply and become part of our journey!

Applications are handled continuously. Please contact Andreas Gundersen, SVP Operations & Servicedesk, at [email protected] for further information about the role. As part of Ateas recruitment process, background checks are included. Atea wants to be the The Place To Be as we value and work actively with diversity and inclusion. We welcome your application!