Job Description:

Roles & Responsibilities

• Role Description:

The Data Center Technician role is responsible for providing first line support for installation / de-installation of Infrastructure installed in the Data Centre. This will require the candidate to be able to perform co-ordination activities, as well as providing Hands & Eyes support. The role will also entail troubleshooting to find solutions.

The focus of this position is to provide support services to Customers and and internal teams while maintain a stable computer server room environment.

• Role Responsibilities:
  • Coordinate Device and cabling installations / de-installations in the Computer Rooms.
  • Manage Data Centre Capacities optimally ie. Space, Power and Cooling
  • Prepare Rack Cabinet space for Power, Cabling and Cooling.
  • Perform Patch cabling for customers and internal teams.
  • Respond to customer Hands & Eyes requests.
  • Problem Troubleshooting
  • Perform tape swaps
  • Maintain Server Room Environment
  • Perform Data Center security monitoring and ensure appropriate health and safety protocols and working standards are adhered too.
  • Respond to and escalate infrastructure larms
  • Visual inspections of Facility
  • Perform routine Server room clean up activities
  • Maintain adequate supply levels of Cabling, and other Supplies.
  • As and when required, escort Visitors/Suppliers within the secure environments.
  
  

Qualifications & Experience

• Education:
  • Minimum College degree or Technical training in telecommunications/electrical or similar
  • Certification in Data Centre or Network Infrastructure Programs would be preferred
  
  

• Experience in a Data Centre environment:
  • Experience in Data Centre operations would be preferred
  • Basic knowledge of
    • Power Systems (UPS', PDUs, Power-strips)
    • Cooling Systems (HVACs, air flow dynamics)
    • Raised floor dynamics (Server Racking)
    • Cabling Systems (Power and Data/Network Cabling)
    
    
  • 1-2 years’ experience in a fast-paced IT field is required
  • Customer service experience is required
  
  

• Language:
  • Bilingual (Danish and English) is required.
  • Good verbal and written communications skills is essential
  • Well developed interpersonal skills
  
  

• IT Experience:
  • IT skills as per Role Responsibilities and Responsibilities Section
  • PC Skills – working knowledge of MS Outlook, Teams, Word, Excel, Power Point
  • Basic knowledge of routers, switches, firewalls, and servers
  
  

• Other:
  • Incumbent must be prepared to submit a PET Police Security Clearance
  • Persistent and self-motivated.
  • Excellent organizational skills and initiative to learn and take on new responsibilities.
  • Ability to work in a fast paced environment with minimal supervision.
  • Good problem solving skills and ability to meet demanding time constraints
  • Self-motivated and independent.
  • Excels with ambiguous situations as a chance to show leadership.
  • Ability to conduct and manage multiple projects and priorities.
  • Ability to propel and maintain cross-functional resources/relationships to deliver and meet customer expectations.
  • Strong team player with the ability to influence/develop/maintain relationships with internal/external contacts.
  • Articulate, friendly, and diplomatic with the ability to negotiate.
  
  

Role Function characteristics

• Planning:
  • Requires significant planning with ongoing reviews and/or co-ordination of programs, services or activities.
  
  

• Flexibility:
  • High level of flexibility and responsiveness is required and work beyond standard hours occurs weekly.
  
  

• Decision Making:
  • Responsibilities and objectives are assigned with some latitude for technical or administrative decision making using written policy and administrative directives.
  • The decisions made in this job have a considerable effect on internal and customer uptime.
  • Decision making may also impact the stability of the server room environment.
  
  

• Problem Solving:
  • Problems and situations are different and require interpretation.
  • Use of judgement is required to identify most appropriate solution from several options using prior knowledge and experience.
  
  

• Know How:
  • Requires the willingness to get experience in applying methods/procedures, which are well defined and straightforward, but with occasional deviations.
  • Basic technical knowledge is required.
  
  

• Work Conditions/ Structure:
  • Working within a Data Centre environmentwith potentially high ambient noises at times.
  • Requires multi-tasking and ability to work under pressure during emergencies.
  • Might require occasional after hour work activities.
  • The role entails occasional lifting of Server equipment and potentially moving around Rack Cabinets and other Accessories.
  
  

• Individual contributor and is not responsible for leading or supervising others.

• Leadership