Business Process Management Specialist within Atea Managed Services

By Atea in Nordic & Baltic countries

Ansøgningsfrist 2023-09-30

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Within Atea Managed Services (AMS), we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers platform requirements. This can mean in the customers own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Development & Governance within AMS

Our mission is to oversee and run the overall roadmap and development of innovation areas for the One AMS business across the Nordics and Baltics, including process, security & compliance. The division will work out of a mission statement called "Ensuring that AMS is relevant tomorrow".

One governance - we have a common way to drive our journey.
One way of working - we have common processes to guide us.
One set of technology/tools - we have a common set of technology and tools to work smarter.

Your role as BPM in One AMS

As a BPM Specialist you are at the very heart of AMS working according to the three guiding principles as stated above. Working with continually improving our process landscape in a standardized way means facilitating the organizational change as a process expert, not only supporting management in setting direction but also overseeing the operational implementation in the individual business areas. A large part of this work consists of collecting and analysing data to identify potential for optimization by reducing waste in the many value streams that delivers services for our outsourcing customers.

Working with data and process analysis is a common task for our team of BPM specialists and ServiceNow Product Owners with this role specifically aiming at the process part of our standardizing strategy. Our framework for working with processes is based on a Lean Six Sigma methodology and you will have the opportunity to help us mature the framework, as we are in the defining phase.

Responsibilities:

• Assist Process Owners with defining and scoping their process.

• Assisting the Process Owner in establishing process documentation

• Drive and consult departments in measuring process performance and capability for processes.

• Conduct reviews together with the BPM Owner to identify poor performing processes in the process landscape.

• Facilitate continual improvement of processes across the organization.

• Assisting Process Owners and Process Managers with operational implementation of processes

• Provide training and raises process awareness.

• Assist in design and implementation of needed capabilities.

This is what we are looking for in You

The role as BPM specialist requires you to establish a broad network among the central stakeholders in the AMS organization to enable the change management needed to success with driving the process optimization effort together with the Process Owners in the management teams across the business units. While the ability to facilitate process workshop is key in the role, data analysis is the foundation for doing so, thus the ideal candidate will have prior knowledge of this, Six Sigma tools or other relevant experience involving extracting meaning of disorganized data. Preferably the candidate will have some form of formal process education but need not be accredited in Lean Six Sigma, since internal training can be provided in the team.

Our promise to You

With us, you get to contribute to a smarter, more efficient, and sustainable society. With a focus on development, team spirit and personal responsibility, we make sure to make a difference. We encourage and support each other, and take advantage of our individual abilities, perspectives, and experiences. That is why you are important to us. Because you are you, because you are curious and because you want to grow professionally - and as a person. Together, we create the team that builds the future with IT.

Apply and become part of our journey!

Applications are handled continuously, and the role can be filled before the final application date. Please contact Jesper Tyllesen, BPM Owner, on [email protected] alternatively, phone number +45 30 78 10 35 for further information about the role. As part of Ateas recruitment process, background checks are included. Atea wants to be the The Place To Be for our customers, partners, and employees as we value and work actively with diversity and inclusion. We welcome your application!