Service Desk Business Unit Manager Öresund

By Atea in Nordic & Baltic countries

Ansøgningsfrist 2023-09-16

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Within Atea Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own Atea Cloud. Atea Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Service Desk Business Unit Manager

We are looking for you who want to take the overall responsibility for our Service Desk in Öresund. This means that you live near Malmö or Copenhagen. Through our Service Desk, our customers get access to Atea's highly professional and collective expertise on IT-related matters and can focus on their core business. Our mission is to be our customers' single point of contact for IT related advice and support. The focus of the role is to create structure and to maintain quality, customer- and employee satisfaction.

Job objectives and responsibilities:

• To manage the Service Desk team’s ongoing work, supporting vision, strategy and mission implementation and fulfillment.
  
  
• To ensure that the Service Desk work is carried out throughout the defined timeframes and goals are achieved.
  
  
• To track Service Desk performance to ensure that the required professional expertise and knowledge is developed and met.
  
  
• To govern a work discipline, framework, policy, regulations and procedures in the reporting teams for Service Desk Level 1 and Level 2 and creating motivating and effective teams and continually delegating to the reporting leadership team.
  
  
• To generate the performance reports that reflect the Service Desk status and the performance in meeting service objectives.
  

This is what we are looking for in You

To succeed in the role, we see that you have previous experience of leadership and track record in the IT customer support field. You also need to be certified in ITIL 4 foundation. It is important that you are goal-focused and structured and good at following up. You will collaborate with colleagues in all our countries, so you need to be able to speak English at a good level.

Our promise to You

With us, you get to contribute to a smarter, more efficient, and sustainable society. With a focus on development, team spirit and personal responsibility, we make sure to make a difference. We encourage and support each other, and take advantage of our individual abilities, perspectives, and experiences. That is why you are important to us. Because you are you, because you are curious and because you want to grow professionally - and as a person. Together, we create the team that builds the future with IT.

About Atea

Atea is the leading supplier of IT infrastructure in the Nordic and Baltic regions. Atea is present in 88 cities with over 8,000 employees in Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia. Atea delivers hardware and software from leading global vendors and provides consulting and technical services to support its customers with the design, implementation, and operation of their IT environments. Atea had gross sales of approximately NOK 47 billion (EUR 4.6 billion) in 2022 and is listed on Oslo Stock Exchange. www.Atea.com

Apply and become part of our journey!

Applications are handled continuously. Please contact Bjarke Villumsen, Tower Lead Service Desk, at [email protected] for further information about the role. As part of Ateas recruitment process, background checks are included. Atea wants to be the The Place To Be as we value and work actively with diversity and inclusion. We welcome your application!