Training Content Specialist

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems - join Milestone, a global market leader!

Milestone Systems is a global leader in IP video surveillance software. We are a pioneer of true open platform IP video management software, independent of hardware manufacturers, and supporting the most comprehensive choice in software devices.

We are looking for a Training Content Specialist to join our global Learning & Performance team. This team provides a multiple award-winning channel partner learning program that empowers the people in the Milestone community to perform on the job by delivering effective learning experiences, certification assessments, and performance support solutions. As our Training Content Specialist, you will support the instructional design team to improve learning and performance support solutions using a variety of delivery methods.

At Milestone we value an entrepreneurial mindset and foster a culture of trust and autonomy. To thrive in this environment, especially as this is a remote position, you must be able to work successfully with minimal supervision. We appreciate and value the ability to develop creative solutions to business problems! As a Milestone employee, YOU are the key to our success. Join our dynamic international team and be a part of our rapidly growing, successful business!

Responsibilities

• Support the Training Content team by ensuring classroom content, assessments, supporting documentation, and learning tools meet the learning strategy and team goals.
• Update and test training content for accuracy, usability, and user experience. This includes online and face-to-face classroom materials as well as online software simulations, blended learning, performance support systems, and collaborative learning experiences.
• Update team processes to improve information sharing as well as speed and accuracy of content delivery.
• Update certification assessments that prove learner mastery of highly complex IT and video technology knowledge and skills required to successfully perform on the job.
• Work with internal and external localization teams to release content globally.
• Develop new training content and certification assessments as needed to meet business goals as needed.
• Work with senior instructional designers to clearly identify business goals, target audiences, knowledge and performance gaps, and logistical delivery issues.
• Acceptance of feedback and constructive evaluation of work.

Job Tasks

• Edit instructional materials, including classroom documents, HTML code for online classes, certification tests, job aids, scripts, screen text, quizzes, and other documents.
• Coordinate and support online portals, including Skillable and Adobe Connect.
• Develop and maintain a new communication portal for the Training Content team.
• Review the latest internal, technical documentation for updates to classroom and certification content.
• Specify needed media assets (graphics, audio, and video) and interactions.
• Test classroom labs with the latest Milestone software.
• Maintain instructional design knowledge and monitor ongoing improvements in the use of technology to support learning.

Your Experience

• Bachelor’s degree required.
• Minimum 1 year of eLearning instructional design experience (a portfolio of work samples will be required).
• Demonstration of a solid foundation in adult learning, performance support, and instructional design theory.
• Possession and/or a willingness to develop complex IT networking skills.
• Familiarity with HTML code, e-learning, their capabilities, and best instructional uses.
• Essential instructional writing skills in multiple mediums.
• Skill in developing eLearning using programs like Articulate Storyline.
• Ability to uphold organizational values of reliability, openness, innovation, flexibility, and independence.
• Excellent English verbal and written communication skills.
• Ability to exercise independent judgment and discretion with important matters.
• Ability to manage multiple tasks or projects at one time.
• Ability to self-direct and manage time.
• Ability to work as a team and with challenging deadlines.
• Interest in continuous improvement and dedication to updating skills.
• Strong interpersonal skills and the ability to work with international subject matter experts and target audiences.

If you come across a role that intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway.

Why Milestone?

Ranked on the 100 Best Companies to Work for in Oregon, Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to effect change in our organization directly.

The annual salary for this position ranges from $51,808 to $85,939 with most candidates falling in the $72,526 to $77,995 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 10 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal-opportunity employer.

Contact and application

Please apply at our website, www.milestonesys.com.

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at [email protected]

We are looking forward to receiving your application.

About Milestone

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career

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