Continia has been present in the Belgian and French markets for more than 10 years, and we continue to grow our market shares. To keep up with this growth and continue delivering high-quality services to partners and customers, we are looking for more people.

If you have some years’ experience working with business central and are looking for your next career step, and would like to work together with a professional, highly skilled service team in Mechelen, Continia is open for discussion.

About your role

As we continue to grow, so does the demand for outstanding support among our partners. Apart from partner support, you will also assist partners and their customers in implementation, training, and testing of new releases.

Your primary tasks will include the following:

• Provide daily support via email or our web-based helpdesk platform to international Microsoft Dynamics partners, who need help to troubleshoot, install, configure, and use Continia products.
• Reproduce reported issues and transfer knowledge to Continia development team.
• Test new functionality.
• Document frequently asked questions and answers.
• Engage in continuous dialogue with solution specialists and development team regarding technically demanding support cases and requests for new solution features.
• Engage in full implementation of our solutions where partners need help.

Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper life balance.

On top of this, you can enjoy the following benefits:

• Attractive salary and bonus plan
• Benefits such as group insurance and attractive pension scheme
• On-the-job coaching
• Company car
• Flexible working hours at the office and in your home office
• Company parties where you meet your international colleagues in person

You will be working from our office in Mechelen (Belgium) and remotely. A high level of travel activity (both domestic and abroad) must be expected.

You report directly to our country manager in Belgium.

Who are you?

Continia is looking for a positive and service-minded colleague, who is eager to assist our partners in solving their issues, and happy to provide excellent support.

To become successful in this job, we believe you should have the following skill sets and experience:

• Ability to understand, solve, and – whenever necessary – reproduce issues, often in collaboration with our development team.
• A genuine interest in testing new functionality and maintaining support articles.
• Ability to work in a structured way and to focus on multiple tasks.
• Ability to collect and convey requests and ideas for new features in future releases of Continia products.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English, Dutch and French.
• Experience with Dynamics NAV, Dynamics 365 Business Central, or other Continia solutions an advantage, but not required.
• Basic knowledge of Windows server environments and their technical configuration is an advantage.
• You are a skilled networker who is good at building connections and working together with both internal colleagues and external partners.

If you would love to work for an international software company and this position sounds interesting, please upload your CV, including a few lines about your motivation for applying for this job.

Applications are reviewed continuously, and if you have any questions, we encourage you to contact Patrick Nijs, Country Manager, via email: [email protected].

Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.

We look forward to hearing from you.

About Continia

Continia is a leading provider of banking, Accounts Payable, Accounts Receivable, and Expense Management automation solutions for Microsoft Dynamics 365 Business Central.

We recognize that time is what matters most. Continia solutions provide customers with more time daily – time to work and time to live. That's why "It's About Time" is our motto. Our success builds on partnering with more than 1,400 reselling partners - serving over 18,000 customers worldwide.

Working at Continia means being part of an international company and working alongside people from various cultures with a broad range of skills. Continia has more than 130 employees worldwide across eight offices (Denmark, The Netherlands, Belgium, Germany, United States, Lithuania, New-Zealand and Spain).

Our values: We dig in, We work smart, We grow together and Count on Continia.

We're proud of our company culture, valuing diversity and encouraging authenticity. You'll work in an informal environment with open dialogue and high team spirit in your everyday life. You'll be part of a strong community where we celebrate small and big successes.