Opportunity

Customer Solutions Engineer

Working at Maersk Customs Services (MCS) means working in an international environment together with passionate and highly competent colleagues. With a strong drive to generate sustainable solutions, we facilitate international trade and help our customers to grow their business. The willingness to get engaged in this important task is clear proof of the pride and commitment felt by everyone throughout the company.

We Offer

Maersk Customs Services is growing, and we are therefore looking for new colleagues with a passion for creating business value for our customers. The Solution and Design Engineering team is looking for 3 new team members to join us as Customer Solutions Engineers with a focus on either Configuration, Technical Project Management or Functionality Improvement/Intelligent Data Capture.

You will be part of a team that are experts in system design, configuration and B2B integrations within the customs area. The team is responsible for designing and configuring solutions for automation of customs processes. We also work with improving operational processes, change management and educating our customers in how to use the solutions.

If you are a driven team player, with experience from project management and B2B integrations, and is stimulated by working in an exciting industry in the middle of the digitalization journey, this is the role for you!

You will join a technology driven organization where your contribution makes a difference. Our organization is characterized by freedom under responsibility, where your initiatives and contributions are acknowledged and make a difference. At MCS, you are given good opportunities for personal development. We value a good work-life balance, and we care about the health of our employees.

The Customer Solutions Engineers will report to the Head of Solution and Design Engineering Customs Europe and be part of a distributed team dedicated to planning, designing, and implementing digital solutions.

Key Responsibilities

In the role of Customer Solutions Engineer you will have the opportunity to work with the following areas, depending on the focus of your role:

• Systems Design and Configuration:

You will design and configure the digital systems to enable service delivery to the customers, ensure that tests are completed and that the solution is quality assured.

• Business Process Analysis and Design:

You will analyze the business processes, define tools to use and design the most suitable solution together with experts within the team.

• Technical Project Management:

Responsible for planning, communicating, delivering value to the customer in smaller to medium projects, managing scope, drive tests, produce documentation and balancing time, budget and quality

• Manage Improvements for our existing customers:

Responsible for planning, communicating, delivering change requests and necessary improvements to the existing solutions for our customers.

We’re looking for

To us, your personality is of great importance, and we value qualities such as curiosity, flexibility and ability to collaborate.

To be successful in the role of Customer Solutions Engineer, we also believe you bring some of the following experiences and competencies:

• Academic education within IT or relevant field.
• 2-5 years of relevant experience in a customer focused role.
• 3 years of relevant experience as Technical Project Manager within IT.
• Experience from working with configuration of technical solutions integrated within a complex environment.
• Experience from working with Implementation projects.
• Experience from analyzing and aligning services with business processes.
• Excellent communicator.
• Knowledge withing the area of Change Management
• It is a merit if you have experiences from business intelligence, IT infrastructure, IT security or user experience and design (UX)
• Experience in customs, logistics and trade industry
• Professional working proficiency in English, written and oral.

The selection process in ongoing, but we would like to receive your resume no later than 4 feb 2024. We welcome your application!

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Our approach to driving diversity, equity and inclusion across our global organisation is based on respect, fairness, and a commitment to tackle preconceptions and unconscious bias wherever we encounter them.