Service Delivery Technician - Operations

Job Description:

A little about the department

A Service Delivery Technician within our tooling section will work with implementation, configuration and run & maintain assignments across leveraged platforms and technologies.

The tools provided to service our leveraged clients consists of a suite of standardized tooling components like monitoring, patching, CMDB, ITSM and more and are residing on mainly Linux and Windows platforms (virtual and a few physical instances).

Close cooperation with Service Delivery, project and account organisation when handling issues and requests.

Your job will be:

This role reports to the Regional HUB lead from a functional point of view and to the Service Management Regional Operations Manager from a Business point of view and is a multi-disciplined cross functional role covering:

• Setup, configure and run various tools like ServiceNow, BigFix and others
  
  
• Participate in roll- out of new toolsets (ie. Dynatrace)
  
  
• Integration of tools and solutions into ITSM systems (ServiceNow on- prem)
  
  

• Troubleshooting and error correcting on pre-installed tools
  
  
• Automation and development of new services and solutions within the team
  
  

Your professional competencies:

• Understanding of tools, applications, and technologies that enable System management and act as components of the framework, including their expected performance and impact on overall service performance.
  
  
• Experience with Linux and Windows Server platforms i.e. System administrator
  
  
• Experience and familiarity with JavaScript. Familiarity with Python, ActionScript 3, Powershell, MYSQL and Jenkins is bonus.
  
  
• Experience and familiarity working with REST API solutions.
  
  
• Ability to work individually and from home (DXC Virtual first) as well as in virtual teams.
  
  

Your personal competencies:

• Danish speaking and writing
  
  
• Based and working from Denmark due to legislation and contracts handled by the Danish Site
  
  
• Able to obtain proper Security clearance.
  
  
• Dealing with ambiguity
  
  
• Business acumen
  
  
• Composure
  
  
• Conflict management
  
  
• Customer focus
  
  
• Managing/measuring work
  
  
• Motivating others
  
  
• Problem-solving
  
  
• Drive for results
  
  
• Communication skills (writing)
  
  

Other requirements:

Working experience and/ or knowledge of ITSM- systems like ServiceNow, Remedy or other systems preferred.

For the profiles applying, profiles have to be eligible to be Danish Security cleared in order to work for the secured accounts. Applicants should have been living in Denmark for more than 5 years and need to be fluent in Danish.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.