24/7 DK Operations Operator

Job Description:

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. DXC Technology is the best corporate among citizens globally. For more information about DXC Technology, please visit www.dxc.technology.

The 24x7x365 Operations/monitoring center, and Service Desk, in Copenhagen is working on 3 shift on-site rota and supporting DK restricted accounts hosted in the Copenhagen datacenters. The function acts as both servicedesk and operations/monitoring center.

Job Description

o DXC are seeking skilled employees for our 24x7 Servicedesk and Monitoring Function within IT Operations.
o As a member of our team, you will play a vital role in providing efficient support, operation, and monitoring for our clients IT systems around the clock.

Your job will be:
o Responding to and resolving inquiries from users via phone, email, and ticketing sys-tems.
o Monitoring servers, systems, and networks to identify and address potential issues.
o Troubleshoot and resolve common IT issues.
o Escalate complex issues to the relevant team.
o Document and register incidents in the ticketing system.
o Provide proactive support and guidance to users.
o Identify and respond to potential threats and security issues.
o Documenting support activities and generating reports on system performance.
o Collaborating closely with other teams to ensure swift and effective issue resolution.
o Adhering to service level agreements and ensuring customer needs are met within defined

Your professional competencies:
o Experience in IT support and technical troubleshooting.
o Familiarity with IT infrastructure, including networks, operating systems, and applications.
o Ability to work independently as well as in teams in a fast-paced environment.
o Excellent communication skills in both English and Danish, both written and verbal.
o Problem-solving and analytical approach.
o Flexibility to work in shifts and on weekends on-site at DXC Datacentres

Other requirements:

For the profiles applying, profiles must be eligible to be Danish Security cleared to work for the secured accounts. Applicants should have been living in Denmark for more than 5 years and need to be fluent in Danish.

We Offer:
o An exciting opportunity to work with innovative technology in a dynamic environment.
o Opportunity for personal and professional development.
o Good working conditions in an attractive and professional environment.
o A strong professional and social community.
o Competitive salary and benefits.

In DXC we attach no importance to age, sex, colour of the skin, or religion. For us it is on the contrary important that you have the necessary qualifications and are interested in development. We have an em-ployee development program that includes both professional and personal competencies. You are there-fore ensured to get a good foundation to influence and develop your future career.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.