[xxxxx] Customer Operation Process Analyst

SummaryJob DescriptionWe are currently seeking a Customer Operation Process Analyst who will report to the Customer Operation Manager as part of our dynamic Customer Service Team in [xxxxx].How you will contribute

Maintaining or Developing Process Mapping

Collecting & Tracking Systemic/Process Requirements

Monitoring & Measuring Customer Operations Service KPI Metrics

Collaborating in system development initiatives both during the implementation and post-implementation phase, assisting in integration, UAT testing, and key user training

Process analyzing or Alignment Needs

Gatekeeper of Training Content

Key contact for troubleshooting support & assigned system platform

Who you are

2-5 years of experience in process or systems development

Project management and strong analytical skills

Knowledge of Customer Service processes and order-to-cash flows

Knowledge of CRM systems and BI applications is a plus

Knowledge of SAP and Dynamics Axapta ERP systems is a plus

Passionate team player with a proactive orientation to results

Strong written and verbal communication

Capable of working under pressure

Ability to prioritize work effectively

Why work with us?Come join the [xxxxx] journey and seize the opportunity to become a part of an international company in a global Luxury Group renowned for innovative design and unparalleled craftsmanship. [xxxxx] encourages an environment where creativity thrives, collaboration is foundational, and where we empower every individual to achieve their full potential in a workplace that is both challenging and rewarding.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeStart DateScheduleOrganization