Director - Operational Service Management

Fastansættelse

By Nordics

Ansøgningsfrist 2025-01-17

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Are a visionary leader ready to make a difference? Do you thrive on driving success through collaboration, innovation, and process excellence? Join our dynamic Operational Service Management team! We are currently looking for our next Director to inspire our talented team of process owners and managers in delivering outstanding results. Step into this exciting opportunity and help shape the future with us!

About this position

As the Director of OSM, you will oversee a department of 50 employees, with five Process Owners directly reporting to you. These Process Owners are located across the Nordic countries. In your role, you will mentor and guide your team, acting both as a coach and a player, to help them become innovative leaders who deliver real results. Your team will be spread across the Nordics, but we see it as highly beneficial that you are based in one of the following cities, as this will be where this position will be placed: Stockholm, Drammen, Malmö or Ballerup.

At [xxxxx] we offer you a place to further develop your skills and where each day offers new challenges to solve and gives you opportunities to grow together with your team, colleagues and customers.

Furthermore, you will be working with the following:

• Strategic Leadership: Develop and communicate a compelling vision that aligns with organizational goals and fosters a culture of continuous improvement.
• Process Optimization: Oversee the development, implementation, and refinement of IT processes to ensure efficiency, scalability, and ensure this aligns with our business objectives.
• Team Empowerment: Inspire and mentor process owners and leaders, cultivating a high-performing, collaborative, and engaged team.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, ensuring alignment and seamless integration across functions.
• Change Management: Drive innovation and lead organizational change, ensuring smooth transitions and adoption of new way of working.
• Data-Driven Decision Making: Utilize metrics, KPIs, and analytics to identify areas for improvement and drive strategic initiatives.

Who you are

Your personal characteristics are crucial to succeed in the role and to thrive at [xxxxx]. The Director's primary responsibility is to lead and inspire a high-performing team of process owners and managers, drive efficiency, innovation, and ensure alignment of IT processes with organizational goals.

To succeed in the role as Director we believe you to have the following:

• Leadership Experience: Experience of leading multidisciplinary and international teams within IT or a similar technical field.
• Process Expertise: Deep understanding of IT processes, frameworks (e.g., ITIL, Agile), and process improvement methodologies.
• Communication: Ability to articulate ideas, inspire teams, and influence stakeholders at all levels of the organization.
• Problem Solving: Strategic thinker with a hands-on approach to solving complex challenges in a fast-paced environment.
• Collaboration: Strong interpersonal skills to foster teamwork across diverse functional groups.
• Adaptability: Resilience and adaptability to navigate ambiguity and drive organizational efficiency.
• Language: Fluent in one of the following Nordic languages: Swedish, Finnish, Danish, or Norwegian. In addition to being proficient in these languages, you should also be comfortable speaking English, as it is the company's official language

About [xxxxx] Managed Services

Within [xxxxx] Managed Services, we are experts in IT operations. Regardless of whether our customers want to outsource parts or the entire IT operation, we are our customers preferred operating partner. We help free up resources and increase the overall efficiency of their IT organizations. We do this by delivering cost-effective operational services with the highest quality regardless of the customers' platform requirements. This can mean in the customer's own data center, in public cloud platforms or in our own [xxxxx] Cloud. [xxxxx] Managed Services is available in five countries and more than 1,500 employees work within the business area. We have operating personnel on duty around the clock.

Contact and more information

If you have any questions about the position, you are welcome to contact Andreas Gundersen via andreas.gundersen@[xxxxx].se. Alternatively, Molly Benner, TA Partner, via molly.benner@[xxxxx].se or Anna Kolvik Kiotseridis, TA Partner, via anna.kolvik-kiotseridis@[xxxxx].se. Apply today as the position may be filled before the application deadline.

The next step in the process consists of a short phone call where your experiences and skills will be reviewed. You will also hear more about the position and have the opportunity to ask any questions you may have. As a qualitative part of our recruitment process, final candidates undergo a background check and in-depth personality tests to increase our knowledge of you as our future employee.

[xxxxx] wants to be The Place To Be, the obvious place, for all people as we value and actively work with diversity and inclusion.

We warmly welcome your application to us! This recruitment is handled by us at [xxxxx], and we therefore decline calls and emails from recruitment and staffing companies.

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