Solutions director, Merkle Northern Europe

Job Description:

Merkle is a global leader in data-driven customer experience management (CXM), seamlessly integrating expertise across Denmark, the Netherlands, Sweden, and Norway. With over 700 professionals in Northern Europe and 46,000 worldwide as part of Dentsu, we craft innovative, strategic, and technology-driven solutions that redefine customer experiences.

The Role

You will play a pivotal role in solving the most complex client challenges, whether through technology-driven approaches or experience-led innovation. You will be responsible for shaping solutions within RFP responses, strategic pitches, and evolving our offerings across the region.

This role is suited for individuals with either a creative or technical background, but the key denominator is a strategic mindset and problem-solving toolbox that allows you to identify, frame, and solve client challenges in a way that creates real business impact. You will work across industries, designing approaches that integrate technology, data, design, and business strategy into solutions that drive growth and transformation.

Key Responsibilities

• Lead the design of strategic solutions, balancing either a technology- and strategy-driven approach or a strategy- and experience-driven approach.
• Shape RFP and pitch responses, ensuring our solutions stand out through strategic rigor, creativity, and feasibility.
• Identify and frame complex client challenges, applying structured problem-solving methodologies to create clear, actionable approaches.
• Drive innovation by evolving and developing new offerings within Northern Europe, leveraging Merkle’s global capabilities.
• Collaborate across teams, including technology, experience, data, and consulting, to craft holistic and scalable solutions.
• Ensure alignment with delivery teams, bridging strategic vision with execution to create tangible value for clients.

What We’re Looking For

• 7+ years of experience in digital transformation, customer experience, or strategic solution design.
• A background in either experience-led strategy and creativity (e.g., UX, digital service design, customer engagement) or broad technology strategy (e.g., MarTech, CRM, platforms, AI, data-driven solutions).
• Deep strategic thinking, with the ability to break down and solve complex client problems using a structured approach.
• Strong ability to connect technology, data, and experience into cohesive and compelling solutions.
• Ability to translate complex technical and business challenges into clear, compelling narratives.
• Strong storytelling and presentation skills, able to engage and persuade senior stakeholders.
• Experience working across multi-market, international teams.
• A collaborative, pragmatic mindset—not a lone wolf, but a strategic connector.

Why Join Us?

• A strategic, high-impact role without sales targets—focused purely on solution excellence.
• Opportunity to shape groundbreaking client solutions and innovate new offerings within the region.
• A cross-border, highly collaborative team, leveraging expertise from a world-class network.
• Competitive salary, benefits, and flexibility to work across Northern Europe.

Additional information:  

Please do not hesitate to send in your application and CV/LinkedIn profile as soon as possible. We are conducting interviews on a ongoing basis, so please dont wait to apply!

#LI-MERKLE #LI-HYBRID #LI-SP

Location:

CopenhagenBrand:

MerkleTime Type:

Full timeContract Type:

Permanent