Customer Program Specialist – Aid & Relief
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Århus N
Opportunity
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
When you join Maersk, you will find that the world is your workplace.
You will work in a culturally diverse, performance stimulating environment, surrounded by new ideas and different ways of doing things.
We – Maersk Special Projects & Logistics - are now recruiting for a Program Manager to our Aid & Relief Department. If you have a passion for global logistics and will be motivated by executing logistics solutions for Aid & Relief organizations worldwide, are comfortable in a fast-paced environment, like to make a difference for those in need, strive for operational excellence and taking responsibility for your clients - This is the right place for you.
We offer
Working at Maersk brings a unique blend of being part of a rich heritage and an enthusiastic, youthful, fast-paced logistics company. We believe in rewarding and recognizing individual performances within highly professional teams supported by our distinctive values.
Collaborative and commercial mindsets are the key cornerstones of being a high performer in Maersk. Ours being a network business, it is key that you are able to think and act beyond your own domain and geography of work. By commercial mindset we mean your ability to think of the benefits for the customer; in whatever action, you take, irrespective of your position and role.
The role as “Customer Program Specialist” offers a great opportunity to be part of a winning team and be a strong enabler in shaping the success of our Aid & Relief team. You will be responsible to find ways to improve our processes, align expectations with our clients and strive for operational excellence.
The position will be located in Aarhus.
Key responsibilities
In the Aid & Relief team you will be a part of a team of 35 experienced colleagues, where we strive to deliver the best operational service for our customers.
Your main responsibilities will from our “Control Tower Setup” be, amongst others:
Provide oversight to the customer and internal stakeholders of the operational performance and progress in the operational priorities of the customer’s services with Maersk.
Establish the annual roadmap to fulfil customer objectives and align on a set of priorities with the customer.
Collaborate and support with each CX team to assure desired performance and service level. Become an ‘Operational Excellence’ ambassador and encourages operational staff to apply best practices.
Conduct periodic reviews with customer on priorities and performance to ensure internal performance is reflected in customer satisfaction.
Assess and agree with the customer on improvement opportunities and quantify the value of those.
Lead improvement and corrective projects and ensure the learnings are captured and distributed in Maersk.
Lead the implementation of new customer businesses for Maersk.
We are looking for
Our ideal candidate is a self-driven person that can stay cool in a hectic and complex environment. You strive in a collaborative role being responsible for the service provided and you are always will to go All the way!
Our preferred candidate has:
- Understanding and passion for driving Operational Excellence in the business
- Passion for driving continuous customer experience focus in a broader account team and community
- Ability to work in a matrix organization and influence decision makers
- Proven and sustained track record of delivery, with focus on driving results through others
- Excellent communication skills, including both verbal and written in English
- Ability to be flexible when needed as our job is not 8-16
- Ability to travel approx. 5-10 days a year
- Ability to start as soon as possible
Applications will be read continuously, so do not wait with your application!
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 8.2.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Århus N
- Mandag den 28. februar 2022
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